Airline Lounges General Manager

Sodexo's Airline Lounge Segment is a premier division within Sodexo, a global leader in quality of life services. This segment specializes in providing exceptional food, beverage, and hospitality services to airline passengers through exclusive airport lounges. Sodexo partners with major clients to deliver upscale, culinary-driven travel experiences that elevate passenger comfort and satisfaction in bustling airport environments. With a strong emphasis on service excellence, operational expertise, and customer engagement, Sodexo’s Airline Lounge Segment is committed to creating memorable moments for travelers worldwide. Sodexo, as an organization, boasts a rich heritage of improving quality of life through integrated services including food service, catering, and facilities management, operating with a focus on social, economic, and environmental progress across global communities.

The General Manager position for the United Club Lounge at Minneapolis-Saint Paul (MSP) International Airport represents an exciting career opportunity to lead a highly skilled team responsible for curating a sophisticated, upscale lounge experience. The role demands a hands-on leader with a proven background in managing upscale food production and an eclectic menu portfolio featuring a la carte offerings. This position holds accountability for daily food operations, ensuring high standards of culinary quality, service excellence, and operational safety compliance. The General Manager is also responsible for achieving financial targets including profit and loss management, inventory control, and fiscal accountability for this standalone business unit.

As the face of Sodexo in the lounge, the General Manager will develop and maintain strong relationships with clients, customers, and stakeholders, fostering trust and loyalty through superior service delivery. They will lead, mentor, and motivate hourly frontline staff to uphold Sodexo’s standards and inspire a culture of continuous improvement and teamwork. The role involves strategic planning and execution aligned with company goals, including managing multiple competing priorities with professional communications and customer service acumen. Sodexo offers competitive compensation reflective of experience, education, and skills, combined with a comprehensive benefits package including medical, dental, vision care, 401(k) with matching contributions, paid time off, company holidays, career growth opportunities, and tuition reimbursement. Sodexo values diversity and inclusion, promoting an environment where every employee is respected and their contributions valued, encouraging applicants from all backgrounds to join their progressive team.