Airline Lounges General Manager

Sodexo's Airline Lounge Segment is a prominent branch of Sodexo, a global leader in quality of life services. With a presence across multiple sectors including food services, facilities management, and integrated solutions, Sodexo is dedicated to enriching the quality of life for those it serves. The company's Airline Lounge Segment focuses on creating exceptional travel experiences by managing airline lounges that offer comfort, convenience, and culinary excellence to travelers. Sodexo's operations span globally, providing upscale environments that blend hospitality with innovation and service excellence. At the heart of this segment lies the commitment to delivering superior guest satisfaction and operational efficiency in dynamic, fast-paced settings.

Currently, Sodexo is seeking a General Manager to lead the operations at the United Club Lounge located at MSP International Airport in Minneapolis, MN. This is a key leadership role within an elite team responsible for curating a culinary-driven, upscale lounge experience. The role demands a manager with a deep understanding of eclectic and upscale a la carte menu offerings who can oversee food production with a hands-on approach. The successful candidate will be entrusted with daily oversight of food operations, ensuring every dish served meets high standards of quality and presentation. They will manage financial targets in alignment with company and client goals while fostering strong relationships with clients and customers alike.

The General Manager will also play a critical role in staff development, motivating, coaching, mentoring, and cultivating frontline hourly staff to deliver exceptional service. Remaining compliant with Sodexo’s strict standards, including food safety and physical safety protocols, is essential for this position. Additionally, the role requires full familiarity with profit and loss management, inventory control, and the fiscal responsibilities of running a standalone business unit. Sodexo offers a comprehensive and competitive compensation package for this position, with salary considerations based on the candidate's experience, skills, education, and training. Benefits include medical, dental, vision care, wellness programs, a 401(k) plan with matched contributions, paid time off, company holidays, career growth opportunities, and tuition reimbursement.

This opportunity is ideal for a candidate who brings strong leadership and communication skills, coupled with a collaborative work style and the ability to juggle multiple priorities in a fast-moving environment. Experience in managing upscale food production, a passion for delivering superior customer service, and flexibility to assume additional responsibilities will define success in this role. The General Manager will also bring hands-on expertise with automated food inventory, ordering, production, management systems, and menu graphics programs. Sodexo's culture values diversity and inclusion, embracing an environment where every employee is respected and empowered to contribute their unique ideas. Sodexo strives to create a workplace where individuals from all backgrounds feel included and valued, reinforcing its commitment to equal employment opportunities regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, or any protected status.

As a General Manager at Sodexo's United Club Lounge, you will be part of a team that is passionate about shaping memorable travel experiences and enhancing daily life through exceptional service.