Airline Lounges General Manager

Sodexo Live! Airport Lounge Segment is a distinguished division of Sodexo, a global leader in quality of life services, dedicated to delivering premium hospitality experiences. Sodexo Live! specializes in managing elite spaces such as airport lounges, offering unmatched comfort and service to discerning travelers. One of their prestigious assignments includes operating the Lufthansa Lounge at Logan International Airport in Boston, MA. This lounge exemplifies the brand’s commitment to providing an unparalleled environment where elite passengers can relax, rejuvenate, and enjoy a selection of gourmet food and beverages from a sophisticated buffet and full-service bar. Sodexo’s blend of global expertise and local excellence underpins their ability to create environments that are both welcoming and operationally efficient, making them a trusted partner for world-class clients like Lufthansa.

The role of the General Manager at the Lufthansa Lounge is pivotal to maintaining and elevating this premium guest experience. As the General Manager, you will oversee day-to-day operations, managing a diverse team that includes food and beverage operations managers, supervisors, bartenders, and custodial staff. This is a hands-on leadership position requiring active involvement in daily service delivery to ensure that every guest receives impeccable care and service. The ideal candidate will possess extensive knowledge and experience in food and beverage operations, coupled with a keen eye for detail and a steadfast commitment to exceptional service standards. Leading by example, the General Manager will inspire and motivate the team to deliver excellence consistently.

In addition to managing staff, the General Manager will be responsible for financial oversight and cost controls to ensure the profitability and efficiency of the lounge operation. This includes managing profit and loss statements, inventory control, and budget adherence, positioning the General Manager as both a leader and strategic business operator. The position calls for a polished professional with genuine leadership skills, capable of managing multiple priorities while maintaining a high standard of professionalism, communication, and customer service. Experience in a unionized environment and in premium hospitality settings, such as fine dining or luxury catering, is highly desirable. Sodexo offers competitive compensation, with salary determined by education, experience, and skills, and a robust benefits package including medical, dental, vision, wellness programs, a 401(k) plan with matching contributions, paid time off, and educational opportunities.

Joining Sodexo means becoming part of an organization that values diversity, inclusion, and equal employment opportunities. Sodexo is committed to creating a better everyday for everyone, fostering an environment where employees feel respected, heard, and empowered. As General Manager, you will play an integral role in this mission by leading a dedicated team to deliver extraordinary experiences in a high-profile, dynamic setting. Sodexo supports your personal and professional growth, encouraging innovation and teamwork to enhance both employee satisfaction and customer delight. This opportunity offers not just a job but a career path with potential for growth within a respected global company known for quality and integrity.