Airline Lounges General Manager

Sodexo Live! is a prominent division of Sodexo, a global leader in quality of life services. Sodexo Live! specializes in managing premium hospitality venues, including airport lounges, sports arenas, and entertainment centers, delivering exceptional guest experiences. The company prides itself on creating memorable moments for its customers through innovative food service, outstanding customer care, and professionally managed environments. With a worldwide footprint, Sodexo Live! operates in diverse settings, ensuring the highest standards of service and operational efficiency. This opportunity is based at the Qantas Airlines Lounge located in the Honolulu International Airport (HNL), a prestigious airport serving millions of travelers each year. The lounge offers passengers a tranquil retreat where they can relax, dine, and rejuvenate before continuing their journeys. Sodexo's commitment to excellence and hospitality ensures every guest enjoys a premium lounge experience characterized by quality food, attentive service, and an inviting ambiance. This role is designed as a general manager position with a strong emphasis on leadership, operational oversight, and client relations, tailored to a quality of life schedule with essentially no night shifts. Candidates will benefit from a competitive salary, performance-based bonuses, and comprehensive benefits starting from day one, making this a highly attractive career opportunity.

As the General Manager of the Qantas Airlines Lounge, you will play a pivotal role in overseeing all daily operations, ensuring the delivery of a high-quality food and beverage service that meets Sodexo’s rigorous standards. You will be responsible for managing profit and loss, inventory control, and fiscal responsibilities, operating the lounge as a standalone business unit. Building and maintaining strong relationships with clients and customers is critical, as is leading and developing frontline staff by providing motivation, coaching, and mentorship. You will ensure compliance with company food safety protocols and physical safety programs, upholding Sodexo's commitment to health, safety, and quality. Your leadership will directly affect customer satisfaction, operational efficiency, and financial performance, making this a highly impactful position. With opportunities for professional development, tuition reimbursement, and career growth within Sodexo’s extensive network, this role offers both immediate benefits and long-term career advancement. A passion for hospitality, strong financial acumen, and a dedication to high-level customer service are essential for success in this role. Join Sodexo Live! to contribute to creating exceptional lounge experiences that elevate travelers’ journeys and strengthen Sodexo's reputation as an industry leader.