Airline Lounges General Manager

Sodexo Live! is a leading global provider of food services and facilities management, partnered with renowned organizations to deliver exceptional experiences. The company is widely respected for its commitment to quality, innovation, and customer satisfaction in various sectors including corporate, healthcare, education, and leisure. Sodexo operates internationally, providing tailored services that elevate everyday experiences and promote wellbeing among its clients and employees alike. With a strong emphasis on diversity and inclusion, Sodexo fosters an environment where individuals feel valued, respected, and empowered to contribute their best. This makes it an appealing employer for those seeking a career that combines professional growth with meaningful impact.

The General Manager role at Sodexo Live! for the Qantas Airlines Lounge in Honolulu International Airport (HNL) is a vital leadership position dedicated to overseeing the smooth and efficient operation of this exclusive airport lounge. The lounge serves as a dedicated sanctuary for travelers to relax, refresh, and recharge while waiting for their flights, offering premium amenities, high-quality food and beverage services, and attentive customer care. As General Manager, the successful candidate will be entrusted with ensuring an outstanding customer experience, managing day-to-day food operations, and driving financial success in alignment with company and client expectations.

This position offers an excellent quality of life advantage due to its stable daytime hours with essentially no night shifts. The role provides an attractive compensation package including a competitive salary, performance bonuses, and an extensive benefits plan commencing from the first day of employment. The General Manager will lead and inspire a diverse team of frontline and support staff, fostering a motivated workplace culture through coaching, mentoring, and professional development initiatives.

The General Manager will have a comprehensive operational scope including oversight of daily food service delivery, maintaining adherence to Sodexo’s food safety and physical safety standards, management of inventory, and control of profit and loss as well as fiscal responsibilities akin to running an independent business. Managing strong client relationships and maintaining high customer satisfaction is a critical component of this role, alongside resource planning, workforce management, and operational compliance. The candidate will also bring expertise in automated food inventory and ordering systems, menu graphics programs, and financial oversight, ensuring efficient and cost-effective operations.

Candidates ideal for this role will possess at least 2-3 years of proven management experience within upscale food and beverage environments, such as hotels, restaurants, or premium dining venues, and demonstrate strong leadership capabilities with the ability to collaborate across organizational levels. The ideal leader thrives under multiple priorities, communicates professionally, and exhibits a passion for delivering superior customer service. Flexibility to assume additional responsibilities and a proactive approach to problem-solving are valued traits.

Overall, this General Manager position with Sodexo Live! offers a unique opportunity to combine operational management, customer experience leadership, and team development within an enriching and supportive corporate culture. It provides a platform for career advancement with access to ongoing training, tuition reimbursement, and growth opportunities within a renowned global company. If you are a dedicated food service management professional seeking a rewarding leadership role in a prestigious hospitality setting, Sodexo Live! invites you to join their dynamic team and help create memorable experiences for travelers passing through Honolulu International Airport.