Airline Lounges General Manager

Sodexo Live! is a renowned global leader in the hospitality and food service industry, dedicated to enhancing the quality of life for the communities it serves. With a presence in numerous countries, Sodexo offers comprehensive solutions including food services, catering, and facilities management tailored to meet the diverse needs of its clients. This established company has built a reputation for delivering exceptional service experiences across a variety of sectors, including premium hospitality settings such as airport lounges, luxury hotels, and high-end dining venues. Sodexo’s commitment to operational excellence, innovation, and sustainability positions it as a forward-thinking employer focused on cultivating inclusive and rewarding work environments for its employees.

The General Manager role at the Korean Airlines Lounge at LAX in Los Angeles, CA, is a pivotal leadership position within Sodexo Live!'s premium hospitality operations. This role demands a dynamic, service-driven professional who can effectively oversee daily lounge operations, ensuring an elevated guest experience that aligns with the exacting standards of both the client and the brand. As General Manager, the individual will spearhead the development of a high-performing team culture that emphasizes hospitality, operational excellence, and client satisfaction. The position requires someone with hands-on management experience and a passion for mentoring staff to deliver exceptional service consistently.

In their day-to-day responsibilities, the General Manager will actively engage with guests to anticipate and meet their needs, promptly resolve any issues, and create memorable hospitality experiences. This role also involves close oversight of lounge presentation, cleanliness, food and beverage standards, and overall operational readiness to uphold a luxury guest environment. Operating in a fast-paced, highly visible, and client-facing atmosphere, this leader will support operational metrics, guest feedback, and financial performance initiatives designed to achieve continuous improvement. Collaborating effectively with culinary, operations, human resources, and support teams is essential to meet business objectives and ensure seamless service delivery.

Flexibility is a crucial aspect of this role due to the irregular hours required, including mornings, evenings, weekends, holidays, and potential overnight shifts beyond midnight. Because of the international clientele and the nature of the Korean Airlines Lounge, bilingual proficiency in Korean and English is strongly preferred to enable superior communication with guests and stakeholders.

Sodexo values its employees and fosters an inclusive culture where everyone is treated fairly, their ideas are valued, and their growth is supported. The company offers a competitive salary that fairly reflects the candidate's education, experience, and skills. Employment at Sodexo comes with a comprehensive benefits package that includes medical, dental, vision care, wellness programs, 401(k) plans with matching contributions, paid time off, company holidays, and opportunities for career advancement and tuition reimbursement.

Joining Sodexo as the General Manager of the Korean Airlines Lounge means becoming part of a global organization committed to creating better everyday experiences and contributing to social and economic progress. This leadership position offers an exciting opportunity to make a tangible impact by delivering excellence in hospitality and operational management, while fostering a positive, inclusive workplace culture and building strong partnerships with clients and airport stakeholders. Candidates who thrive in dynamic, customer-focused environments and are passionate about leading diverse teams are encouraged to apply.