Airline Lounges General Manager

Sodexo's Airline Lounge Segment is a prestigious division within Sodexo, a global leader in quality of life services. With a strong commitment to enhancing everyday experiences for people worldwide, Sodexo specializes in delivering exceptional food services, catering, facilities management, and integrated solutions. The Airline Lounge Segment specifically focuses on creating upscale travel environments, combining culinary excellence with outstanding customer service to provide travelers with memorable lounge experiences at major airports. Sodexo's partnership with Qantas Airlines at Los Angeles International Airport (LAX) exemplifies their dedication to creating luxurious and comfortable travel oases for passengers.

The role of General Manager for the Qantas Airlines Lounges at LAX, CA, represents an exciting opportunity to join Sodexo’s elite team of professionals. This position calls for a highly skilled manager who will oversee the operations of the premier lounge, ensuring a culinary-driven, upscale experience that caters to discerning travelers. The ideal candidate will bring a wealth of experience in managing upscale food production and possess in-depth knowledge of eclectic and a la carte menu offerings. The General Manager position is hands-on, requiring active engagement in daily food operations and leadership duties. The successful candidate will be responsible for maintaining high standards of quality, safety, and service, ensuring that every guest enjoys a refined and memorable visit to the lounge.

Beyond operational responsibilities, the General Manager is tasked with achieving company financial targets and goals while closely managing profit and loss, inventory, and fiscal accountability, operating the lounge as a stand-alone business. The role also demands fostering strong client and customer relationships, motivating and developing frontline staff through coaching and mentoring, and ensuring full compliance with Sodexo’s rigorous food safety and physical safety protocols. This leadership position requires someone who demonstrates a passion for excellence, professionalism, and a commitment to delivering superlative customer service experiences.

Sodexo values a diverse and inclusive workplace culture, where innovation, respect, and collaboration form the foundation of success. Employees at Sodexo are appreciated for their individuality and contribution, working in an environment that encourages their ideas and respects their opinions. Sodexo stands firmly behind equal employment opportunities and provides support for diverse applicants throughout the hiring process. This role offers a competitive salary based on education, relevant experience, and skills, complemented by a comprehensive benefits package designed to support employee well-being and career advancement. With career growth opportunities and tuition reimbursement programs, Sodexo invests in its employees' professional development, making it an excellent place to build a rewarding career in hospitality management.