Airline Lounges Food Operations Manager

Sodexo Live! Airport Lounge Segment is a premier division of Sodexo, a global leader in food services and facilities management. Renowned for delivering high-quality hospitality and seamless service, Sodexo Live! specializes in creating an exceptional experience for travelers at major airports around the world. With a strong commitment to comfort and elegance, their airport lounges provide a sophisticated oasis amid the busy environment of air travel. This division operates with a client-centric approach and places a high emphasis on quality, safety, and guest satisfaction. Their collaboration with United Airlines at Raleigh Durham International Airport represents a strategic partnership aimed at elevating the passenger experience through exceptional food, beverage, and lounge services.

The Food and Beverage Operations Manager role at the United Airlines Lounge in Raleigh Durham International Airport offers an exciting opportunity for a hospitality professional who is passionate about food and beverage management and delivering excellent customer service in a high-paced airport environment. This managerial position is pivotal in overseeing all aspects of the food and beverage program, including culinary preparation, bartending, and food attendant staff. The manager is responsible for ensuring that every detail of the club/lounge operation aligns with Sodexo’s and United Airlines’ high standards.

This includes monitoring culinary operations to maintain superior standards of food quality and taste, overseeing inventory and product ordering processes, and managing training programs for the food and beverage team to ensure consistency and excellence in service delivery. Furthermore, the role encompasses financial responsibilities such as budget management and accurate financial reporting, which are essential for maintaining profitability and operational efficiency.

As a manager, you will lead front-of-house (FOH), bar, and back-of-house teams by fostering communication, adaptability, and a positive work environment in what is often a fast-changing and dynamic aviation setting. Emphasis is placed on flexibility to handle daily operational challenges while enhancing the overall guest experience. This position offers a unique platform for a hospitality-minded individual eager to grow their career by building a strong management foundation in an upscale, customer-focused lounge setting. Sodexo values diversity and inclusion, pledging equal employment opportunities and a workspace where employees are respected and encouraged to be their authentic selves. Employees benefit from a supportive culture that values teamwork and personal development, making this role not only a job but a career path with meaningful growth potential and a comprehensive benefits package.