Airline Lounges EVS Account Manager

Atlanta, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $81,685.00 - $105,710.00

Work Schedule

Standard Hours

Flexible

Benefits

Medical

Dental

Vision

wellness programs

401(k) Plan with Matching Contributions

Paid Time Off

company holidays

Career growth opportunities

Tuition Reimbursement

Job Description

Sodexo Live! is a division of Sodexo, a global leader in quality of life services, providing a broad range of integrated services including food service, facilities management, and hospitality solutions. Known for its commitment to excellence and innovation, Sodexo Live! specializes in delivering tailored experiences at sports and entertainment venues, conference centers, and premium airport lounges. Operating with a focus on enhancing guest experiences, Sodexo Live! blends operational expertise with a passion for hospitality, ensuring a high standard of service delivery. The company values diversity, inclusion, and the development of its workforce, aiming to create a fair and respectful workplace where employees are encouraged to contribute their ideas and grow professionally. Sodexo Live! is currently hiring an EVS Account Manager to oversee Environmental Services for one of its airline lounge clients located at Hartsfield Jackson International Airport in Atlanta, GA. This position is on-site from Monday to Friday with the flexibility to cover overnight shifts and weekends as required.

The EVS Account Manager role is pivotal in delivering top-tier cleanliness and sanitation services across multiple premium airport lounge locations. Entrusted with strategic leadership and operational oversight, this role manages the Environmental Services programs that ensure a luxurious and hospitable environment for guests. The position demands a hospitality-focused mindset experienced in managing complex, high-volume 24/7 operations, including front-of-house guest areas, premium restrooms, food and beverage service venues, commercial kitchens, and back-of-house facilities. Responsibilities include driving a culture of safety, accountability, and exceptional guest experience, developing standardized operational procedures, and implementing quality assurance programs. The EVS Account Manager also collaborates closely with lounge operations and culinary teams to maintain compliance with all regulatory standards, food safety requirements, and internal policies. Financial and business acumen is essential for managing budgets, labor plans, productivity targets, and analyzing operational data to meet contractual and strategic objectives. Moreover, the role emphasizes leadership and team development, fostering an inclusive, accountable, and engaging work environment. Client relationship management is a key function, requiring proactive communication and transparency to sustain the Sodexo Clients for Life philosophy and drive ongoing client satisfaction and operational excellence. Overall, this role offers an exciting opportunity for seasoned hospitality professionals passionate about elevating the guest experience through superior environmental services in a busy airport lounge setting.

Job Requirements

Bachelor's degree in hospitality management, business administration, facility management, operations management, or a related field preferred
Equivalent experience considered
Minimum 5 years of management experience
Minimum 5 years of functional experience in hospitality or environmental services
Ability to work on-site at Hartsfield Jackson International Airport
Availability to work Monday through Friday with flexibility for overnight shifts and weekends as needed
Strong leadership and communication skills
Proven ability to manage multi-site operations
Experience with quality assurance and compliance programs
Knowledge of OSHA, food safety, and airport regulations
Financial acumen to manage budgets and operational metrics
Ability to recruit, coach, and develop teams
Proficiency with Microsoft Office applications

Job Qualifications

Bachelor's degree in hospitality management, business administration, facility management, operations management, or a related field preferred
Equivalent experience considered
Minimum 5-7 years of progressive leadership experience in hospitality, environmental services
Minimum 3-5 years of senior-level management experience overseeing large-scale, multi-site operations with direct responsibility for financial performance, workforce management, client satisfaction, and operational execution
Demonstrated experience managing complex 24/7/365 service environments with multiple shifts, high passenger or guest volumes, and demanding service-level expectations
Proven success leading environmental services, housekeeping, within premium airport lounges, luxury hotels and resorts, convention centers, private clubs, cruise lines, premium entertainment venues, or large-scale hospitality environments
Airport operations experience strongly preferred
Experience with workforce management systems, quality auditing platforms, and operational reporting systems
Multi-site hospitality operations experience across geographically dispersed locations
Experience supporting premium brands and luxury guest environments
Proficiency in Microsoft software including Word, Excel, PowerPoint, Outlook, Teams, and SharePoint
Strong understanding of luxury hospitality service standards and the critical relationship between cleanliness, presentation, and guest experience
Extensive knowledge of front-of-house and back-of-house operations including premium guest spaces, VIP environments, employee support areas, and food service operations
Comprehensive understanding of commercial kitchen cleaning, sanitation practices, food safety requirements, and food and beverage support operations
Demonstrated expertise managing premium restroom programs, shower facilities, high-touch public spaces, and specialty cleaning programs
Strong understanding of infection prevention, sanitation protocols, cleaning chemistry, equipment utilization, and environmental hygiene best practices
Experience implementing quality assurance programs, audit systems, inspection processes, and performance management systems
Experience leading large exempt and non-exempt workforces in complex operational environments
Proven ability to build, develop, and retain high-performing teams
Strong coaching, mentoring, employee engagement, and succession planning capabilities
Demonstrated success leading organizational change and operational transformations
Strong financial management experience with responsibility for budgets, labor planning, forecasting, productivity management, and contract performance
Experience managing P&L responsibilities exceeding $3 million annually preferred
Demonstrated ability to utilize KPIs, operational metrics, and analytics to drive continuous improvement and financial performance
Experience developing staffing models, labor standards, productivity programs, and operational improvement initiatives
Proven success managing executive-level client relationships and delivering against contractual commitments
Experience presenting operational performance, business reviews, and strategic initiatives to senior leadership and client stakeholders
Exceptional communication, negotiation, and relationship-building skills
Demonstrated ability to balance client expectations, operational realities, employee engagement, and financial performance

Job Duties

Provide strategic leadership and direction for all environmental services operations across multiple premium airport lounge locations
Establish and maintain a culture focused on hospitality, guest experience, safety, accountability, and operational excellence
Lead exempt and non-exempt management teams and frontline employees in the execution of EVS programs and initiatives
Ensure consistent delivery of premium cleaning and sanitation standards across lounge seating areas, restrooms, shower facilities, food and beverage venues, commercial kitchens, back-of-house spaces, and employee areas
Develop and implement standardized operating procedures, quality assurance programs, and service delivery models that support luxury hospitality expectations
Drive continuous improvement initiatives to enhance service quality, productivity, efficiency, and guest satisfaction
Champion a guest-first service culture that aligns environmental services with the overall premium lounge experience
Collaborate closely with lounge operations, culinary, food and beverage, and client leadership teams to ensure seamless service delivery
Ensure all public-facing spaces consistently meet brand standards and exceed guest expectations
Monitor and respond to guest feedback, client concerns, and operational challenges with urgency and professionalism
Maintain comprehensive knowledge of food service operations, sanitation standards, and regulatory requirements
Ensure proper cleaning and sanitation of food preparation areas, commercial kitchens, dining spaces, bars, beverage stations, and related equipment
Partner with culinary and food safety teams to support compliance with local, state, and federal regulations
Drive best practices related to infection prevention, food safety, sanitation, cleaning chemistry, and environmental hygiene
Ensure full compliance with Sodexo policies, client standards, OSHA requirements, airport regulations, food safety requirements, and all applicable regulatory standards
Implement and maintain quality assurance and quality improvement programs designed to achieve operational consistency and measurable results
Conduct regular inspections, audits, and performance reviews to ensure service excellence and compliance
Establish and maintain a safe work environment for employees, guests, clients, and business partners
Develop, manage, and monitor operating budgets, labor plans, productivity targets, and financial performance metrics
Analyze operational and financial data to identify trends, opportunities, and corrective actions
Develop action plans that ensure achievement of contractual obligations, strategic initiatives, and financial objectives
Drive labor optimization while maintaining service levels consistent with premium hospitality standards
Recruit, develop, coach, and retain high-performing frontline teams
Foster a culture of accountability, engagement, diversity, inclusion, and professional growth
Conduct performance evaluations and succession planning activities to ensure leadership continuity
Ensure compliance with all Sodexo, client, and regulatory human resource requirements
Serve as the primary operational liaison for client stakeholders and airport lounge leadership teams
Build strong relationships through proactive communication, transparency, and responsiveness
Lead business reviews, operational meetings, and service performance discussions with clients
Fully implement and sustain the Sodexo Clients for Life philosophy and client engagement process