Job Overview
Employment Type
Full-time
Compensation
Salary
Range $125,000.00 - $175,000.00
Work Schedule
Standard Hours
Benefits
competitive base salary
Paid Time Off
Sick Time
Holidays
company provided life insurance
Health Insurance
Vision Insurance
Dental Insurance
Commuter Benefit Plan
Optional supplemental life insurance
401(k)
A great place to work with a terrific culture
Job Description
The company hiring for this position operates within the international freight forwarding and logistics industry, specializing in facilitating the smooth transit of air shipments across global borders. This sector demands meticulous coordination and thorough understanding of customs regulations, export controls, and the intricate dynamics of air import and export operations. As an established player in this competitive market, the company values innovation, customer satisfaction, and operational excellence, driving a culture geared towards efficiency and reliability in every aspect of its service delivery. Employing a workforce that embraces these values, the company prides itself on providing comprehensive logistics solutions that meet the needs of diverse clients worldwide. The Air International Gateway Operations Manager role is a pivotal position within this dynamic environment, responsible for steering the daily international air freight activities with precision and leadership.
In the role of Air International Gateway Operations Manager, the successful candidate will oversee the operational management of international air import and export shipments, ensuring that each shipment complies with customs requirements, export controls, and correct documentation standards. This role commands a leadership position, supervising a team of air product agents, and ensuring their tasks are performed with efficiency and accuracy. The Operations Manager will also assume responsibility for workload distribution amongst the team, adjusting priorities as market and shipment demands evolve. Handling shipping and customs-related challenges forms a significant part of the role, requiring adept problem-solving and effective communication skills.
Beyond operational execution, this position entails managing critical financial processes such as billing oversight and rate management, supporting the sales team with accurate customer profiles and rate information, and negotiating contracts with shipping companies and suppliers. These responsibilities require a strategic outlook combined with hands-on management skills to optimize costs and streamline operations. The role also encourages the development and implementation of standardized procedures to improve efficiency, decrease errors, and foster consistency across all operational facets.
The company offers a competitive base salary in the range of $125,000 to $175,000 per year, reflecting the seniority and significance of this role. This full-time position promises a stimulating work environment where leadership skills and industry expertise are highly valued and rewarded. Employees enjoy a culture that promotes teamwork, continuous professional growth, and a commitment to customer-focused service delivery. This is an exceptional opportunity for a candidate with import management experience and a passion for logistics operations to make a significant impact in an international framework, driving operational success and delivering superior client satisfaction.
In the role of Air International Gateway Operations Manager, the successful candidate will oversee the operational management of international air import and export shipments, ensuring that each shipment complies with customs requirements, export controls, and correct documentation standards. This role commands a leadership position, supervising a team of air product agents, and ensuring their tasks are performed with efficiency and accuracy. The Operations Manager will also assume responsibility for workload distribution amongst the team, adjusting priorities as market and shipment demands evolve. Handling shipping and customs-related challenges forms a significant part of the role, requiring adept problem-solving and effective communication skills.
Beyond operational execution, this position entails managing critical financial processes such as billing oversight and rate management, supporting the sales team with accurate customer profiles and rate information, and negotiating contracts with shipping companies and suppliers. These responsibilities require a strategic outlook combined with hands-on management skills to optimize costs and streamline operations. The role also encourages the development and implementation of standardized procedures to improve efficiency, decrease errors, and foster consistency across all operational facets.
The company offers a competitive base salary in the range of $125,000 to $175,000 per year, reflecting the seniority and significance of this role. This full-time position promises a stimulating work environment where leadership skills and industry expertise are highly valued and rewarded. Employees enjoy a culture that promotes teamwork, continuous professional growth, and a commitment to customer-focused service delivery. This is an exceptional opportunity for a candidate with import management experience and a passion for logistics operations to make a significant impact in an international framework, driving operational success and delivering superior client satisfaction.
Job Requirements
- 3+ years experience as import manager
- Excellent customer service skills
- Excellent verbal and written communication
- Computer skills including Microsoft Office products such as Word, Excel, Outlook
- Excellent problem solving abilities
- Leadership skills and ability to successfully delegate tasks across team spectrum
- Willingness to go the extra mile for the customer, company, and team
- Ability to work under minimal supervision
- Excellent track record in the freight forwarding industry
Job Qualifications
- 3+ years experience as import manager
- Excellent customer service skills
- Excellent verbal and written communication
- Computer skills including Microsoft Office products such as Word, Excel, Outlook
- Excellent problem solving abilities
- Leadership skills and ability to successfully delegate tasks across team spectrum
- Willingness to go the extra mile for the customer, company, and team
- Ability to work under minimal supervision
- Excellent track record in the freight forwarding industry
Job Duties
- Supervise a team of import and export agents to ensure timely customs clearance and transport of shipments
- Ability to build and foster a dynamic team culture aligned with company values
- Delegate work, prioritize tasks, and adapt to changing situations to assign work procedures
- Solve problems that may arise with customer shipments
- Oversee billing processes, coordinate collections and resolve major billing problems
- Maintain up-to-date customer profiles and rate structures, support sales team with customer information and rates
- Negotiate rates and contracts with shipping companies and suppliers to optimize costs
- Provide guidance and support to team members on customs procedures, documentation requirements, and trade compliance
- Develop and implement standard operating procedures to increase operational efficiency and reduce errors
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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