AHC Hospitality Spa Concierge

Grand Rapids, MI, USA|

Job Overview

Employment Type

Part-time

Work Schedule

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401k

Paid vacation

Discounted downtown parking

Free Employee Meals

Hotel and restaurant discounts

Job Description

AHC Hospitality is a distinguished hospitality company that represents a diverse portfolio of hotels, restaurants, and resorts across the hospitality spectrum. Known for its commitment to excellence and guest satisfaction, the company operates several well-known properties including the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, and Courtyard by Marriott Downtown. Each location offers a unique guest experience, from comfortably casual settings to lavishly appointed environments designed to meet the needs of all visitors. With a focus on professional growth and development, AHC Hospitality invests heavily in its team members, recognizing that the success of the company is inherently tied to the success of its employees. By fostering a culture of opportunity and support, associates are encouraged to pursue a fulfilling and unstoppable career path within the company.

This particular position is part-time and requires weekend availability, offering flexibility to those seeking balance alongside other commitments. It is also a role that comes with eligibility for a full benefits package, including medical, dental, and vision insurance, 401K, paid vacation time, discounted downtown parking, complimentary employee meals, and special discounts at hotel and restaurant locations. The role focuses on guest service at the spa desk and reception areas at the Amway Grand Plaza and JW Marriott. The successful candidate will embrace the company’s “aggressive hospitality” philosophy, delivering warm, enthusiastic, and professional service that meets the standards set forth by these esteemed brands.

The Spa Receptionist’s responsibility encompasses a variety of duties such as greeting guests, booking appointments, answering product and service inquiries, managing payments, and maintaining organized inventory and cleanliness within the spa environment. This role demands strong interpersonal skills, attention to detail, and the ability to multitask in a fast-paced setting. Additionally, the position requires adherence to established policies, professionalism in appearance and conduct, and a genuine willingness to contribute positively to the guest experience and team environment. Employees in this role act as goodwill ambassadors for AHC Hospitality, ensuring that every interaction supports the company’s esteemed reputation for quality and customer care.

Job Requirements

High school diploma or GED
previous related experience and/or training preferred
must be available to work weekends
ability to stand walk and run regularly
ability to use hands and fingers to handle or feel objects
frequent reaching with hands and arms
ability to talk hear taste or smell regularly
occasional sitting stooping kneeling crouching or crawling
ability to lift and/or move up to 50 pounds occasionally
specific vision abilities including close vision distance vision and peripheral vision
adherence to grooming and appearance standards
punctuality and good attendance record
ability to follow established guidelines procedures and policies
willingness to perform other duties as assigned

Job Qualifications

High school diploma or GED
related experience and/or training preferred
familiarity with each hotel’s layout products services amenities and history
strong interpersonal skills
ability to multitask effectively
professionalism in appearance and conduct
good attendance and punctuality record
willingness to learn and follow company policies
customer service orientation

Job Duties

Participate in an aggressive hospitality program greeting all guests with warmth and enthusiasm
prepare standard statistical reports such as help desk incident reports
learn and follow all hotel policies and procedures pertaining to your area of work
practice safety standards and report all unsafe conditions
provide fast and courteous service to guests while maintaining a well-organized work area
conduct yourself in a professional manner at all times as a goodwill ambassador
book appointments and manage spa bookings
answer questions about products and services
greet and prepare guests for services
check guests out and process payments
organize inventory and help maintain the cleanliness of the spa
provide customer care services as required
perform other duties as assigned by the manager
open and close the workday as required