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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $18.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
performance bonuses
Job Description
Wingstop is a well-established restaurant chain specializing in flavored chicken wings and exceptional customer service. Known for its vibrant atmosphere and dedication to quality, Wingstop has grown into a popular destination for wing lovers nationwide. The company prides itself on fostering a culture of teamwork, operational excellence, and guest satisfaction. With numerous locations, Wingstop offers a dynamic and fast-paced work environment that values leadership, innovation, and a commitment to upholding brand standards.
The role of the Assistant General Manager at Wingstop is crucial in supporting the General Manager to drive the store’s profitability and ensure an exceptional guest experience. Th... Show More
The role of the Assistant General Manager at Wingstop is crucial in supporting the General Manager to drive the store’s profitability and ensure an exceptional guest experience. Th... Show More
Job Requirements
- Must be at least eighteen (18) years of age
- High school diploma or GED required
- Previous experience in restaurant management preferred
- Proficient in restaurant profit and loss management
- Strong leadership and organizational skills
- Commitment to exceptional guest service
- Flexibility to work evenings, weekends, and holidays
Job Qualifications
- Must be at least eighteen (18) years of age
- High School Diploma or GED required
- Previous experience in restaurant management preferred
- Proficient in restaurant profit and loss management
- Strong leadership and organizational skills
- Commitment to exceptional guest service
- Flexibility to work evenings, weekends, and holidays
Job Duties
- Assist in driving production of management and staff toward financial goals
- Focus on income-producing activities and minimizing losses
- Proactively contribute to sales growth through guest experience, staff development, and operations management
- Track labor and food costs metrics on a daily basis
- Manage cash expenditures, including payouts, repair costs, and inventory purchases
- Attend mandatory weekly in-person and accountability Zoom meetings
- Enforce compliance with government regulations, employment laws, and Wingstop Restaurant Industries (WRI) policies
- Optimize labor scheduling for managers and team members
- Ensure complete and timely scheduling posted by Tuesday's close of business
- Uphold Food and Health Safety protocols at all times
- Ensure adherence to operational and brand standards, including proper shift changes, opening, and closing procedures
- Ensure the store hours of operation are strictly followed
- Maintain cleanliness and adhere to the cleaning schedule in alignment with QSC guidelines
- Oversee timely completion of store repairs
- Ensure consistent quality product and product presentation meet WRI standards
- Monitor product freshness and adherence to preparation guidelines
- Achieve 95% or better accuracy in Quality Standards Inspections
- Maintain the restaurant's cleanliness and well-maintained premises
- Manage food orders and ensure all Food Quality Complaint forms are submitted to WRI
- Motivate and lead team members to exceed guest expectations
- Manage the guest experience through operations and promptly address guest issues and complaints
- Work towards obtaining favorable guest experiences through effective problem-solving
- Respond to all guest complaints within a 24-hour period
- Foster a culture of guest interaction, engage in customer surveys with each visit
- Contribute to the initiation and execution of local marketing initiatives
- Assist in the recruitment and selection process to build an efficient and professional team
- Guide new team members through the onboarding and training process
- Ensure the team is up-to-date on all training procedures, including TWMgmt, HR, and Wing You
- Provide coaching and feedback to Team Members to enhance capabilities and restaurant performance
- Manage individual and team recognition to inspire and motivate the team
- Conduct team meetings and evaluate Employee Performance
- Drive a culture of appreciation, team support, and encouragement
- Assist in identifying and recognizing Employee of the Quarter, incorporating into Quarterly Meetings
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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