AGM – Assistant General Manager (Pay Range of 16$-18$)

Omaha, NE, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.00 - $18.00

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

performance bonuses

Job Description

Wingstop is a well-established restaurant chain specializing in flavored chicken wings and exceptional customer service. Known for its vibrant atmosphere and dedication to quality, Wingstop has grown into a popular destination for wing lovers nationwide. The company prides itself on fostering a culture of teamwork, operational excellence, and guest satisfaction. With numerous locations, Wingstop offers a dynamic and fast-paced work environment that values leadership, innovation, and a commitment to upholding brand standards.

The role of the Assistant General Manager at Wingstop is crucial in supporting the General Manager to drive the store’s profitability and ensure an exceptional guest experience. This leadership role requires a keen understanding of restaurant profit and loss management, staff development, and operational compliance. The Assistant General Manager will be actively involved in managing daily operations, enforcing food safety standards, optimizing labor schedules, and maintaining high-quality service and product standards. As an Assistant General Manager, you play a key part in motivating and leading your team to exceed guest expectations, swiftly resolving customer issues, and contributing to local marketing efforts. Your effective leadership and organizational skills will help maintain a positive working environment that prioritizes employee recognition and retention.

This position demands a proactive and hands-on management style, with the ability to analyze financial metrics such as labor and food costs while maintaining tight control over cash expenditures. You will oversee the implementation of cleaning schedules, store maintenance, and compliance with health and safety regulations. Attending regular meetings and aligning with Wingstop Restaurant Industries policies are essential parts of the role. The Assistant General Manager also supports employee recruitment, onboarding, and training to build a skilled and motivated team. With a passion for guest satisfaction and operational excellence, this role offers the opportunity to make a significant impact in a leading restaurant brand that values dedicated professionals committed to growth and success. This is a full-time, dynamic position ideal for experienced individuals aiming to advance their careers in restaurant management.

Job Requirements

Must be at least eighteen (18) years of age
High school diploma or GED required
Previous experience in restaurant management preferred
Proficient in restaurant profit and loss management
Strong leadership and organizational skills
Commitment to exceptional guest service
Flexibility to work evenings, weekends, and holidays

Job Qualifications

Must be at least eighteen (18) years of age
High School Diploma or GED required
Previous experience in restaurant management preferred
Proficient in restaurant profit and loss management
Strong leadership and organizational skills
Commitment to exceptional guest service
Flexibility to work evenings, weekends, and holidays

Job Duties

Assist in driving production of management and staff toward financial goals
Focus on income-producing activities and minimizing losses
Proactively contribute to sales growth through guest experience, staff development, and operations management
Track labor and food costs metrics on a daily basis
Manage cash expenditures, including payouts, repair costs, and inventory purchases
Attend mandatory weekly in-person and accountability Zoom meetings
Enforce compliance with government regulations, employment laws, and Wingstop Restaurant Industries (WRI) policies
Optimize labor scheduling for managers and team members
Ensure complete and timely scheduling posted by Tuesday's close of business
Uphold Food and Health Safety protocols at all times
Ensure adherence to operational and brand standards, including proper shift changes, opening, and closing procedures
Ensure the store hours of operation are strictly followed
Maintain cleanliness and adhere to the cleaning schedule in alignment with QSC guidelines
Oversee timely completion of store repairs
Ensure consistent quality product and product presentation meet WRI standards
Monitor product freshness and adherence to preparation guidelines
Achieve 95% or better accuracy in Quality Standards Inspections
Maintain the restaurant's cleanliness and well-maintained premises
Manage food orders and ensure all Food Quality Complaint forms are submitted to WRI
Motivate and lead team members to exceed guest expectations
Manage the guest experience through operations and promptly address guest issues and complaints
Work towards obtaining favorable guest experiences through effective problem-solving
Respond to all guest complaints within a 24-hour period
Foster a culture of guest interaction, engage in customer surveys with each visit
Contribute to the initiation and execution of local marketing initiatives
Assist in the recruitment and selection process to build an efficient and professional team
Guide new team members through the onboarding and training process
Ensure the team is up-to-date on all training procedures, including TWMgmt, HR, and Wing You
Provide coaching and feedback to Team Members to enhance capabilities and restaurant performance
Manage individual and team recognition to inspire and motivate the team
Conduct team meetings and evaluate Employee Performance
Drive a culture of appreciation, team support, and encouragement
Assist in identifying and recognizing Employee of the Quarter, incorporating into Quarterly Meetings