Agent Ramp Service

Indianapolis, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $18.00

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Training and Development

Employee Discounts

Paid holidays

Uniform allowance

Job Description

TDA Airport Ground Handling (AGH) is a premier airport operations company dedicated to ensuring the seamless and safe handling of aircraft on the ground. Operating at the intersection of logistics, safety, and service excellence, TDA AGH specializes in providing comprehensive ground support services including baggage handling, aircraft marshaling, and ramp safety. With a strong commitment to operational efficiency and passenger satisfaction, TDA AGH plays an essential role in the aviation industry, supporting flights to depart on time and enhancing the overall travel experience. The company fosters a dynamic and inclusive work environment where teamwork, professionalism, and continuous learning are highly valued. TDA AGH embraces a culture of safety first, reliability, responsiveness, and the highest standards of customer service across all levels of operation.

The Ramp Service Agent role at TDA Airport Ground Handling is a vital position within airport operations, centered on active participation in every flight's turnaround process. This hands-on position requires individuals who are dependable, safety-conscious, and ready to engage fully with a variety of physical tasks. The role involves direct interaction with aircraft on the ramp, loading and unloading passenger baggage and cargo, operating ground service equipment like tugs and belt loaders, and ensuring the ramp environment is secure and free from hazards such as Foreign Object Debris (FOD). Additionally, Ramp Service Agents assist with aircraft marshaling, pushback procedures, interior cleaning, lavatory servicing, and coordination of catering services. Candidates need no prior experience as comprehensive training is provided for those who demonstrate the right attitude and willingness to learn.

Shifts for the Ramp Service Agent include days, evenings, nights, weekends, and holidays, with hours varying based on flight schedules and seasonal changes. This ensures continuous coverage for the ever-changing demands of airport operations. The role is physically demanding and requires working outdoors in diverse weather conditions ranging from extreme heat to cold and windy environments. Agents must be able to work confidently in a high-pressure atmosphere, often managing multiple tasks simultaneously to keep flight departures on schedule.

The Ramp Service Agent position offers an opportunity to join a close-knit team committed to safety, efficiency, and exceptional service. It is ideal for candidates who thrive in active, fast-paced settings and value teamwork and professionalism. This role is essential not only for maintaining airport operations but also for contributing directly to passenger satisfaction by ensuring baggage and cargo are handled with care and timely precision. Working with TDA AGH means becoming part of an organization that values your safety, provides ongoing training, and encourages a proactive approach to maintaining a secure and efficient ramp environment. Whether you are new to the industry or seeking to grow a career in airport ground operations, this position offers a solid foundation and the chance to develop valuable skills in a rewarding and respected sector.

Job Requirements

High school diploma or equivalent
Must be at least 18 years of age
Must possess a valid driver’s license
Basic computer skills
Must be able to read and write English
Must pass a 10-year background check and pre-employment drug test
Must have or be able to obtain authorization to work in the U.S. as defined in the Immigration Act of 1986
Must successfully attend and complete all required training
No prior experience necessary

Job Qualifications

High school diploma or equivalent
Must be at least 18 years of age
Must possess a valid driver’s license
Basic computer skills
Must be able to read and write English
Must pass a 10-year background check and pre-employment drug test
Must have or be able to obtain authorization to work in the U.S. as defined in the Immigration Act of 1986
Must successfully attend and complete all required training
No prior experience necessary
Prior experience in a physical, outdoor, or logistics-related role preferred
Experience operating heavy equipment, forklifts, or commercial vehicles preferred
Familiarity with airport or airline ground operations preferred
Ability to communicate in a second language is a plus

Job Duties

Load and unload passenger baggage, luggage, and co-mail of various weights and dimensions to and from aircraft and the airport baggage receiving area
Operate ground service equipment (GSE) including tugs, belt loaders, and related equipment safely and in accordance with all regulations
Marshal aircraft to and from gates
assist with aircraft pushback procedures
Provide proper handling of baggage and items requiring special care
Perform aircraft interior cleaning and lavatory servicing between flights
Assist with commissary services including loading and unloading catering carts and galley supplies to and from aircraft in coordination with catering vendors
Conduct aircraft security searches as required
Ensure ramp areas are safe, clean, and free of Foreign Object Debris (FOD) at all times
Inspect and maintain all ground equipment in proper working order
report any deficiencies immediately
Communicate effectively with team members and other departments using a two-way radio
Assist customer service agents and passengers with special needs as directed
Follow all safety regulations, including proper use of ground equipment and required personal protective equipment (PPE)
Complete all required training
Only complete tasks for which you are fully trained
Report any safety hazard or incident immediately to your supervisor
Other duties as assigned by management