Agent Front Desk-NYCTT

Hoboken, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Temporary

Hourly

Internship

Consulting

Compensation

Type:

Hourly

Rate:

Range $30.98 - $41.31

Benefits

Competitive hourly pay

Opportunities for career advancement

employee discounts on hotel stays

Training and development programs

Supportive and inclusive work environment

flexible scheduling options

Recognition and rewards programs

Job Description

IHG, or InterContinental Hotels Group, is a well-established hospitality company known globally for its diverse portfolio of hotel brands, including Holiday Inn, Crowne Plaza, and InterContinental Hotels. With a focus on delivering exceptional guest experiences, IHG operates numerous hotels worldwide, offering travelers comfort, convenience, and a welcoming atmosphere. As a leader in the hotel industry, IHG emphasizes delivering personalized service and maintaining high standards in all aspects of hospitality.

The company is currently looking to hire a Front Desk Agent for one of its hotels. This position is pivotal in creating the first and lasting impression for guests.... Show More

Job Requirements

High school diploma or equivalent
Minimum one year of experience in front desk or guest service roles
Excellent communication skills
Problem-solving abilities
Fluency in the local language
Basic computer and math skills
Ability to work flexible hours including nights, weekends, and holidays
Physical ability to lift up to 50lbs (23 kg)
Willingness to follow safety procedures and wear protective gear when necessary

Job Qualifications

High school diploma or equivalent
At least one year of experience in front desk or guest service roles
Strong communication skills
Problem-solving abilities
Fluency in the local language
Basic computer literacy
Flexibility to work night, weekend, and holiday shifts
Ability to lift, push, and pull objects up to 50lbs (23 kg)

Job Duties

Be the warm welcome that kicks off a memorable guest experience
Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
Handle cash and credit transactions
Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
Take pride in your appearance and place as a brand ambassador
Always know what events and activities are on the day’s schedule
Jump into other ad-hoc duties when your colleagues need your help

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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