Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Fixed Shifts
Benefits
Driven base pay
monthly performance incentives
Day one team member benefits
Daily Pay Option
Sundays Off
Paid Time Off
discounted Hilton hotel rates worldwide
Recognition Programs and Rewards
401(k) program with company match
Employee Stock Purchase Program
Tuition Reimbursement Program
Job Description
Hilton Grand Vacations is a renowned hospitality company known for its commitment to delivering exceptional vacation experiences to its guests around the globe. As part of the Hilton Worldwide family, Hilton Grand Vacations offers a unique blend of resort-style accommodations that combine luxury, comfort, and impeccable service. The company is dedicated to maintaining high standards of guest satisfaction and fostering a positive work environment for its team members. With a strong presence in some of the world's most desirable vacation destinations, Hilton Grand Vacations continually strives to provide employees with rewarding career opportunities and extensive benefits, ensuring a work culture that values growth, recognition, and well-being.
The Activation team within Hilton Grand Vacations plays a critical role in connecting with guests to enhance their vacation plans and overall experience. This position involves working closely with package holders to book travel arrangements, provide information, and offer upgrades that align with the guests' preferences and business objectives. Employees in this role contribute directly to the company's mission of delivering an outstanding guest experience, aligning with Hilton’s mission, vision, and values. The role is structured to provide a flexible schedule with shifts available in the mornings, mid-days, or evenings, with Sundays off and limited Saturdays, enabling a healthy work-life balance.
Moreover, Hilton Grand Vacations offers generous benefits from day one, including medical, dental, and vision coverage, along with travel perks exclusive to Hilton properties worldwide. The compensation package features driven base pay complemented by monthly performance incentives, daily pay options, and a suite of programs designed to support employees’ financial wellness—such as a 401(k) plan with company match, employee stock purchase options, and tuition reimbursement. Training for this position is comprehensive and paid, ensuring new team members are well-prepared to succeed in providing exemplary customer service and achieving sales performance goals. This role is ideal for individuals passionate about travel, hospitality, and sales, who seek a dynamic and supportive work environment.
The Activation team within Hilton Grand Vacations plays a critical role in connecting with guests to enhance their vacation plans and overall experience. This position involves working closely with package holders to book travel arrangements, provide information, and offer upgrades that align with the guests' preferences and business objectives. Employees in this role contribute directly to the company's mission of delivering an outstanding guest experience, aligning with Hilton’s mission, vision, and values. The role is structured to provide a flexible schedule with shifts available in the mornings, mid-days, or evenings, with Sundays off and limited Saturdays, enabling a healthy work-life balance.
Moreover, Hilton Grand Vacations offers generous benefits from day one, including medical, dental, and vision coverage, along with travel perks exclusive to Hilton properties worldwide. The compensation package features driven base pay complemented by monthly performance incentives, daily pay options, and a suite of programs designed to support employees’ financial wellness—such as a 401(k) plan with company match, employee stock purchase options, and tuition reimbursement. Training for this position is comprehensive and paid, ensuring new team members are well-prepared to succeed in providing exemplary customer service and achieving sales performance goals. This role is ideal for individuals passionate about travel, hospitality, and sales, who seek a dynamic and supportive work environment.
Job Requirements
- High school diploma or equivalent
- Previous sales or customer service experience preferred
- Strong verbal and written communication skills
- Proficiency with multiple computer systems
- Ability to work flexible shifts including some Saturdays and holidays
- Positive attitude and professionalism
- Ability to handle confidential guest and company information
Job Qualifications
- High school diploma or equivalent
- Previous experience in sales or customer service preferred
- Strong communication and interpersonal skills
- Ability to work efficiently with multiple computer systems
- Customer-oriented mindset
- Ability to meet and exceed sales performance metrics
- Ability to maintain confidentiality of sensitive information
Job Duties
- Give the best guest experience that falls in line with our Mission, Vision and Values
- Call package holders to book travel dates, verify details, answer questions and follow up as needed
- Sell package upgrades that aligned with guest interest and influence guest to book certain properties/location/months according to business needs
- Meet performance standards for department metrics
- Sales skills required for the reselling/upselling and saving of packages
- Collecting of additional monies and fees associated with package
- Maintain a positive attitude when interacting with Hilton Grand Vacation customers, coworkers, and managers
- Efficient in using multiple computer systems
- Ensure the privacy and security of confidential information about our guests and company
- Keeping accurate log of reservations on a spreadsheet
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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