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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Fixed Shifts
Benefits
Driven base pay
monthly performance incentives
Day one team member benefits
Daily Pay Option
Sundays Off
Paid Time Off
discounted Hilton hotel rates worldwide
Recognition Programs and Rewards
401(k) program with company match
Employee Stock Purchase Program
Tuition Reimbursement Program
Job Description
Hilton Grand Vacations is a renowned hospitality company known for its commitment to delivering exceptional vacation experiences to its guests around the globe. As part of the Hilton Worldwide family, Hilton Grand Vacations offers a unique blend of resort-style accommodations that combine luxury, comfort, and impeccable service. The company is dedicated to maintaining high standards of guest satisfaction and fostering a positive work environment for its team members. With a strong presence in some of the world's most desirable vacation destinations, Hilton Grand Vacations continually strives to provide employees with rewarding career opportunities and extensive benefits, ensuring a work culture... Show More
Job Requirements
- High school diploma or equivalent
- Previous sales or customer service experience preferred
- Strong verbal and written communication skills
- Proficiency with multiple computer systems
- Ability to work flexible shifts including some Saturdays and holidays
- Positive attitude and professionalism
- Ability to handle confidential guest and company information
Job Qualifications
- High school diploma or equivalent
- Previous experience in sales or customer service preferred
- Strong communication and interpersonal skills
- Ability to work efficiently with multiple computer systems
- Customer-oriented mindset
- Ability to meet and exceed sales performance metrics
- Ability to maintain confidentiality of sensitive information
Job Duties
- Give the best guest experience that falls in line with our Mission, Vision and Values
- Call package holders to book travel dates, verify details, answer questions and follow up as needed
- Sell package upgrades that aligned with guest interest and influence guest to book certain properties/location/months according to business needs
- Meet performance standards for department metrics
- Sales skills required for the reselling/upselling and saving of packages
- Collecting of additional monies and fees associated with package
- Maintain a positive attitude when interacting with Hilton Grand Vacation customers, coworkers, and managers
- Efficient in using multiple computer systems
- Ensure the privacy and security of confidential information about our guests and company
- Keeping accurate log of reservations on a spreadsheet
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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