Agency Support Advisor

Rich's, also known as Rich Products Corporation, is a distinguished family-owned food company that has been inspiring possibilities for decades. With a broad and innovative portfolio, Rich's serves an extensive range of customers including homes, restaurants, bakeries, and foodservice professionals worldwide. The company is renowned for its diverse products such as cakes, icings, pizza, appetizers, and specialty toppings, which cater to various markets including foodservice, retail, in-store bakery, deli, and prepared foods. Rich's operates in over 100 locations worldwide with more than 13,500 associates and achieves annual sales exceeding $5.8 billion, affirming its global leadership in the food industry. The core of Rich's identity is its commitment to family values and the philosophy that "in the company of family, all things are possible." This ethos transcends its product line and corporate culture, fostering a supportive and inclusive workplace environment focused on associate well-being and community impact.

The role available at Rich's is designed for a dynamic individual passionate about customer service and travel, ideally suited for candidates who thrive in a multi-faceted agency environment. The position demands managing agency and customer relationship inquiries encompassing reservations, fulfillment, destination assistance, and invoicing. A successful candidate must demonstrate enthusiasm, the willingness to learn, and the ability to support various communication channels such as phone, email, and chat. This role plays a critical part in maintaining client satisfaction by providing timely and effective support for booking tools, resolving issues, and ensuring agency adherence to policies and performance goals. The associate is also expected to recommend innovative solutions and process improvements, participate in training and supplier programs, and uphold company ethics and values consistently.

Compensation for this role is competitive, ranging from $44,030 to $59,570 annually, reflecting the candidate's experience, skill set, and work location within the many states Rich's serves across the United States. The company offers a supportive work environment with a strong emphasis on continuous development, teamwork, and ethical conduct. Rich's is an equal opportunity employer committed to diversity, fairness, and inclusion, providing reasonable accommodations for applicants with disabilities. Beyond a fulfilling career, this position offers the chance to be part of a global leader in the food industry where innovation, family values, and endless possibilities converge.