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Job Overview
Compensation
Salary
Range $44,030.00 - $59,570.00
Work Schedule
Flexible
Benefits
competitive compensation
health benefits
financial benefits
Paid Time Off
Parental leave
family planning support
flexible work policy
Associate resource groups
Volunteering and community impact opportunities
Holiday gatherings
In-house taste tests
Job Description
Rich's, also known as Rich Products Corporation, is a distinguished family-owned food company that has been inspiring possibilities for decades. With a broad and innovative portfolio, Rich's serves an extensive range of customers including homes, restaurants, bakeries, and foodservice professionals worldwide. The company is renowned for its diverse products such as cakes, icings, pizza, appetizers, and specialty toppings, which cater to various markets including foodservice, retail, in-store bakery, deli, and prepared foods. Rich's operates in over 100 locations worldwide with more than 13,500 associates and achieves annual sales exceeding $5.8 billion, affirming its global leadership in the food industry. The... Show More
Job Requirements
- Bachelor’s degree desired
- Minimum 1 year working experience in a customer service or hospitality position
- Ability to convey exceptional customer service through all distribution channels (oral, written, electronic)
- High level of attention to detail
- Excellent problem-solving skills
- Initiative, resourcefulness, and creativity
- Ability to manage multiple priorities simultaneously
- Ability to complete tasks with minimal supervision
- Working knowledge of various technology platforms, booking concepts, Microsoft Office tools including Excel and email
Job Qualifications
- Bachelor's degree desired
- Minimum 1 year working experience in a customer service or hospitality position
- An ability to convey exceptional customer service through all distribution channels (oral, written, electronic)
- High level of attention to detail
- Excellent problem-solving skills, as well as initiative, resourcefulness, and creativity
- The ability to manage multiple priorities simultaneously and complete tasks with minimal supervision
- Working knowledge of various technology platforms, booking concepts, Microsoft Office tools including Excel, email and the like
Job Duties
- Support the agency with reservations, fulfillment, call/email/chat screening, queue assignments and other product support
- Support customers with the booking tools including navigational support, issue resolution and client response
- Use positive telephone/email/chat techniques
- act quickly on special requests and maintain excellent agency and client relations
- Have a clearly defined understanding of agency requirements and policies (through training) to maintain service level and performance goals
- Utilize individual and team resources to recommend innovative solutions and process enhancements
- Proactively support preferred supplier programs
- Participate in training, supplier, and engagement programs either virtually or in-person as required
- Express passion and energy within the organization and always act according to company ethics, values, and compliance guidelines
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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