Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $20.00
Work Schedule
Standard Hours
Benefits
competitive benefit package
401K Matching
Medical
Health
Dental
Vision
PTO
Job Description
22 Plastic Surgery and Spa MD is a premier medical spa and plastic surgery center based in Cottonwood Heights, Utah. Renowned for its commitment to combining advanced medical aesthetic protocols with relaxing spa therapies, this establishment offers a holistic approach to self-care, wellness, and cosmetic enhancement. The center is dedicated to empowering its community by providing personalized treatments that elevate health, appearance, and overall well-being. The team at 22 Plastic Surgery and Spa MD comprises skilled professionals who work collaboratively to ensure clients receive exceptional care in a luxury, client-focused environment. This dynamic workplace fosters a culture where relaxation and rejuvenation are prioritized alongside cutting-edge medical and cosmetic interventions, creating a sanctuary of wellness in every visit.
The role available is for a Front Desk Patient Coordinator, also known as an Aesthetic Care Coordinator. This position is vital as the first point of contact, representing the face and voice of this luxury medical spa. The ideal candidate thrives in a polished, service-driven environment and is passionate about delivering a concierge-style patient experience that reflects the high standards of 22 Plastic Surgery and Spa MD. Responsibilities include greeting patients with warmth and professionalism, managing appointment scheduling and coordination for various treatments including injectables and consultations, and ensuring the front desk operates smoothly with immaculate presentation and organization. This position requires a blend of administrative skill and hospitality excellence, ensuring that every patient interaction is seamless, comfortable, and memorable. Further duties encompass managing patient communication across phone, text, and email, maintaining accurate documentation within electronic medical records (EMR) systems, and upholding strict HIPAA standards and patient confidentiality. The candidate will also oversee inventory management for esthetic products and collaborate with team members to enhance the overall guest experience.
This is a full-time role with working hours Monday through Friday from 9:30 am to 6:00 pm. The position offers a competitive benefits package including health, medical, dental, and vision coverage, 401k matching, paid time off, and other benefits appropriate for full-time employment. The work environment is fast-paced yet supportive, demanding excellent multitasking ability, strong organizational skills, and a professional demeanor aligned with the luxury brand. Located in Utah, 22 Plastic Surgery and Spa MD is also committed to equal employment opportunities, fostering a diverse and inclusive workplace where all employees and applicants are respected and valued regardless of background or status. Joining this team means becoming part of a forward-thinking establishment passionate about advancing the empowerment of self-care within the community while prioritizing exceptional patient care and satisfaction.
The role available is for a Front Desk Patient Coordinator, also known as an Aesthetic Care Coordinator. This position is vital as the first point of contact, representing the face and voice of this luxury medical spa. The ideal candidate thrives in a polished, service-driven environment and is passionate about delivering a concierge-style patient experience that reflects the high standards of 22 Plastic Surgery and Spa MD. Responsibilities include greeting patients with warmth and professionalism, managing appointment scheduling and coordination for various treatments including injectables and consultations, and ensuring the front desk operates smoothly with immaculate presentation and organization. This position requires a blend of administrative skill and hospitality excellence, ensuring that every patient interaction is seamless, comfortable, and memorable. Further duties encompass managing patient communication across phone, text, and email, maintaining accurate documentation within electronic medical records (EMR) systems, and upholding strict HIPAA standards and patient confidentiality. The candidate will also oversee inventory management for esthetic products and collaborate with team members to enhance the overall guest experience.
This is a full-time role with working hours Monday through Friday from 9:30 am to 6:00 pm. The position offers a competitive benefits package including health, medical, dental, and vision coverage, 401k matching, paid time off, and other benefits appropriate for full-time employment. The work environment is fast-paced yet supportive, demanding excellent multitasking ability, strong organizational skills, and a professional demeanor aligned with the luxury brand. Located in Utah, 22 Plastic Surgery and Spa MD is also committed to equal employment opportunities, fostering a diverse and inclusive workplace where all employees and applicants are respected and valued regardless of background or status. Joining this team means becoming part of a forward-thinking establishment passionate about advancing the empowerment of self-care within the community while prioritizing exceptional patient care and satisfaction.
Job Requirements
- High school diploma or equivalent
- 2+ years of front desk, patient coordination, or hospitality experience (medical spa, plastic surgery, dermatology, or luxury service industry preferred)
- exceptional interpersonal and communication skills
- strong organizational skills with keen attention to detail
- experience with EMR systems (e.g., Symplast, Aesthetic Record, Nextech) preferred
- ability to multitask while maintaining a high level of service and composure
- professional appearance and demeanor aligned with a high-end brand
- excellent communication and interpersonal skills
- ability to multitask and work in a fast-paced environment
- proficient in Microsoft Office and spa appointment scheduling software
- knowledge of medical spa and plastic surgery services and products is a plus
Job Qualifications
- High school diploma or equivalent
- 2+ years of front desk, patient coordination, or hospitality experience (medical spa, plastic surgery, dermatology, or luxury service industry preferred)
- exceptional interpersonal and communication skills
- strong organizational skills with keen attention to detail
- experience with EMR systems (e.g., Symplast, Aesthetic Record, Nextech) preferred
- ability to multitask while maintaining a high level of service and composure
- professional appearance and demeanor aligned with a high-end brand
- excellent communication and interpersonal skills
- ability to multitask and work in a fast-paced environment
- proficient in Microsoft Office and spa appointment scheduling software
- knowledge of medical spa and plastic surgery services and products is a plus
Job Duties
- Greet patients with warmth, professionalism, and a refined, welcoming presence
- deliver a white-glove, concierge-style experience from check-in through departure
- anticipate patient needs and ensure a seamless, comfortable visit
- maintain a calm, polished demeanor in a fast-paced, high-touch environment
- answer phone calls and respond to emails in a timely manner
- provide information about services and products
- manage and optimize provider schedules for injectables, aesthetic treatments, and consultations
- coordinate appointments with attention to timing, treatment preparation, and provider preferences
- ensure all intake forms, consents, and documentation are completed properly
- confirm appointments and manage cancellations or rescheduling with professionalism and efficiency
- serve as a knowledgeable point of contact for patients regarding services, providers, and offerings
- build and maintain strong patient relationships to encourage loyalty and retention
- handle phone, text, and email communication with a polished and articulate tone
- maintain accurate patient records and documentation within EMR systems
- process payments, financing options, and product purchases with discretion and accuracy
- ensure front desk presentation is immaculate, organized, and reflective of a luxury environment
- uphold HIPAA standards and maintain strict patient confidentiality
- daily management of esthetic backbar and injectables inventory
- collaborate with other team members to ensure a seamless guest experience
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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