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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $20.00
Work Schedule
Standard Hours
Benefits
competitive benefit package
401K Matching
Medical
Health
Dental
Vision
PTO
Job Description
22 Plastic Surgery and Spa MD is a premier medical spa and plastic surgery center based in Cottonwood Heights, Utah. Renowned for its commitment to combining advanced medical aesthetic protocols with relaxing spa therapies, this establishment offers a holistic approach to self-care, wellness, and cosmetic enhancement. The center is dedicated to empowering its community by providing personalized treatments that elevate health, appearance, and overall well-being. The team at 22 Plastic Surgery and Spa MD comprises skilled professionals who work collaboratively to ensure clients receive exceptional care in a luxury, client-focused environment. This dynamic workplace fosters a culture where relaxation and... Show More
Job Requirements
- High school diploma or equivalent
- 2+ years of front desk, patient coordination, or hospitality experience (medical spa, plastic surgery, dermatology, or luxury service industry preferred)
- exceptional interpersonal and communication skills
- strong organizational skills with keen attention to detail
- experience with EMR systems (e.g., Symplast, Aesthetic Record, Nextech) preferred
- ability to multitask while maintaining a high level of service and composure
- professional appearance and demeanor aligned with a high-end brand
- excellent communication and interpersonal skills
- ability to multitask and work in a fast-paced environment
- proficient in Microsoft Office and spa appointment scheduling software
- knowledge of medical spa and plastic surgery services and products is a plus
Job Qualifications
- High school diploma or equivalent
- 2+ years of front desk, patient coordination, or hospitality experience (medical spa, plastic surgery, dermatology, or luxury service industry preferred)
- exceptional interpersonal and communication skills
- strong organizational skills with keen attention to detail
- experience with EMR systems (e.g., Symplast, Aesthetic Record, Nextech) preferred
- ability to multitask while maintaining a high level of service and composure
- professional appearance and demeanor aligned with a high-end brand
- excellent communication and interpersonal skills
- ability to multitask and work in a fast-paced environment
- proficient in Microsoft Office and spa appointment scheduling software
- knowledge of medical spa and plastic surgery services and products is a plus
Job Duties
- Greet patients with warmth, professionalism, and a refined, welcoming presence
- deliver a white-glove, concierge-style experience from check-in through departure
- anticipate patient needs and ensure a seamless, comfortable visit
- maintain a calm, polished demeanor in a fast-paced, high-touch environment
- answer phone calls and respond to emails in a timely manner
- provide information about services and products
- manage and optimize provider schedules for injectables, aesthetic treatments, and consultations
- coordinate appointments with attention to timing, treatment preparation, and provider preferences
- ensure all intake forms, consents, and documentation are completed properly
- confirm appointments and manage cancellations or rescheduling with professionalism and efficiency
- serve as a knowledgeable point of contact for patients regarding services, providers, and offerings
- build and maintain strong patient relationships to encourage loyalty and retention
- handle phone, text, and email communication with a polished and articulate tone
- maintain accurate patient records and documentation within EMR systems
- process payments, financing options, and product purchases with discretion and accuracy
- ensure front desk presentation is immaculate, organized, and reflective of a luxury environment
- uphold HIPAA standards and maintain strict patient confidentiality
- daily management of esthetic backbar and injectables inventory
- collaborate with other team members to ensure a seamless guest experience
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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