Herschend Family Entertainment logo

Adventureland Park - Cabana Server

Job Overview

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Employment Type

Temporary
Part-time
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Work Schedule

Flexible
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Benefits

flexible schedule
Ability to cross-train and learn unique skills across various departments
Free admission to Adventureland Theme Park/Waterpark and select Entertainment parks on your days off
Invitations to exclusive company-sponsored host events throughout the season

Job Description

Herschend Enterprises is a renowned family-owned company with a rich history dating back 75 years when the Herschend family discovered the magic within an Ozark Mountain cave. From humble beginnings, the company has grown to become the largest family-held themed attractions company in the world, managing 49 premier attractions and immersive experiences that delight audiences globally. Each attraction under the Herschend umbrella offers something unique, yet all are connected by a unifying mission: Bringing Families Closer Together by Creating Memories Worth Repeating®. This heartfelt purpose is made possible by passionate hosts who embody 'Heartspitality®'—a unique blend of heart and hospitality that reflects genuine care and exceptional service to guests. Herschend Enterprises prides itself on fostering inclusive environments where hosts, guests, and partners alike feel welcome, valued, and respected regardless of their background. As an equal-opportunity employer, the company emphasizes the importance of kindness, fairness, and respect in all interactions.

The Adventureland Park Cabana Server role offers an exciting opportunity to represent Herschend’s commitment to outstanding guest experiences in a dynamic theme park setting. The Cabana Server is a key ambassador who directly interacts with guests enjoying private cabana areas at Adventureland Park, providing high-touch service marked by friendliness, professionalism, and attention to detail. In this role, the server greets guests warmly, escorts them to their cabanas, and ensures they receive prompt and courteous service throughout their visit. This includes presenting menus, explaining mobile ordering options, taking food and drink orders accurately, and monitoring guests to ensure their safety and satisfaction, especially with regards to alcohol consumption regulations. The server must practice safety consciousness by adhering to company policies, health regulations, and TIPS safety training protocols related to beverage service. They also contribute by assisting bartenders, handling financial transactions with POS systems, and maintaining spotless cabana and bar areas during and after shifts.

The role not only demands exceptional customer service skills and a positive approach toward guest engagement but also a willingness to work flexible shifts including evenings, weekends, and holidays. Physical stamina is required as servers will spend most of the day standing, walking, and performing repetitive motions in outdoor environments subject to various weather conditions. The position is ideal for individuals seeking a fun and flexible job that combines teamwork with independence, offering the chance to learn new skills and advance in an innovative, family-oriented company. Benefits include a flexible schedule, cross-training opportunities across departments, free admission to Adventureland Theme Park and select entertainment parks on off days, and invitations to exclusive company events.

Adventureland is more than just a workplace—it is a vibrant community where enthusiastic hosts make lasting impressions, ensure memorable guest experiences, and contribute to a joyful atmosphere. Whether you are new to the workforce, searching for a supplementary job, or staying active post-retirement, the Cabana Server position offers a rewarding seasonal role that sparks career growth and personal development. Those who join Adventureland become part of a welcoming team dedicated to making every guest visit special and fulfilling. Apply today to begin your journey with Herschend Enterprises and help create memories worth repeating!

Job Requirements

  • Must be at least 18 years of age to comply with Iowa Child Labor Laws
  • ability to work flexible schedule, including evenings, weekends, and holidays, open to close
  • must have reliable transportation to and from your scheduled shift
  • ability to comply with all uniform policies
  • ability to refrain from on-the-job consumption of alcohol
  • must possess safety-oriented mindset and understand the importance of complying with all state, and local beverage preparation and serving regulations
  • must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
  • ability to positively engage with guests to promote sales and customer satisfaction
  • previous experience with Point of Sale (POS) technology and PCI compliance a plus
  • ability to follow direction, multi-task, and work as part of a team as well as independently
  • ability to stand, walk, and remain on feet for majority of the workday
  • ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
  • ability to remain sedentary for periods of time, while using a computer or POS
  • ability to withstand heat and humidity from food preparation equipment
  • ability to carry, push, pull, lift, and hold objects weighing 40 pounds or more
  • ability to consistently use hands to grasp, control, move objects/tools
  • ability to use step stools, as needed
  • ability to work predominantly outdoors with frequent exposure to variable weather conditions including heat, cold, sun, humidity, rain, snow, and ice
  • ability to handle cleaning chemicals and detergents
  • subject to frequent interruptions and requests that may require reprioritization of activities

Job Qualifications

  • There are no minimum educational requirements for this position
  • previous server experience a plus but not required
  • previous experience with alcoholic beverage serving and associated regulations would be helpful
  • must be Bartender/Server Certified (TIPS) or become so within 30 days of hire, when required by state and local guidelines
  • ability to read, write, and speak fluent English
  • Spanish or other bilingual language skills are a plus

Job Duties

  • Greet guests in a friendly and professional manner and escort them to their cabana
  • protect establishment and patrons by strictly adhering to company policy as well as all state/local Health Department regulations sanitation, safety, and alcohol beverage control policies
  • maintain professional appearance and adhere to uniform standards
  • be pleasant and conversant with guests and provide general park knowledge, as needed
  • present menus to guests and promote specials and/or specialty house drinks
  • check guest identification to ensure that they meet the minimum age requirement for consumption of alcoholic beverages
  • accurately take food and drink orders for cabana guests and/or explain how to mobile order
  • serve cabana guests in a timely, friendly, and courteous manner
  • periodically check on guests to ensure all needs and expectations are being met
  • continuously monitor guests for potential intoxication and determine when alcohol service should cease
  • assist bartenders with drink preparation, when needed
  • adhere to all bar related TIPS safety training protocols
  • utilize Point of Sale (POS) and registers to accurately run tabs, prepare checks, and successfully record all financial transactions
  • sanitize and clean cabana areas, tables, and surrounding bar areas to ensure cabanas remain presentable to guests
  • execute nightly closing procedures, including the cleaning of cabanas, tables, chairs, refrigerators and surrounding areas
  • promptly escalate any maintenance issues, safety hazards, or emergencies to the proper authorities
  • all other duties assigned by leadership

Job Criteria

Experience

Entry Level (1-2 years)


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