Job Overview
Compensation
Hourly
Range $17.75 - $24.25
Benefits
Comprehensive benefit plan
competitive salary
Training opportunities
supportive work environment
Inclusion and diversity initiatives
Job Description
Twin Lakes Recovery Center is a dedicated healthcare facility located in Monroe, Georgia, specializing in providing compassionate and comprehensive treatment for individuals struggling with substance use disorders and mental health challenges. As part of the larger Summit Behavioral Health Care network, Twin Lakes Recovery Center upholds a commitment to excellence in patient care, emphasizing a holistic and personalized approach to recovery. The center serves a diverse population, including veterans and military families, offering specialized programming tailored to meet their unique needs. Established as a leader in behavioral health services, Twin Lakes Recovery Center combines evidence-based therapies, professional expertise, and a supportive environment to foster long-term wellness for its clients.
The role of Intake Coordinator at Twin Lakes Recovery Center is a part-time position essential to the smooth operation and welcoming atmosphere of the facility. This position centers on being the first point of contact for clients, families, and referral sources, providing a warm and professional front desk experience that reinforces the center’s mission of compassionate care. The Intake Coordinator’s responsibilities are multidimensional, encompassing everything from phone triage and response to inquiries about services, to performing pre-registration and insurance verification. This position is crucial in guiding potential clients through the admissions process, ensuring accurate documentation, and facilitating coordination with insurance companies and external healthcare professionals.
The individual in this position will conduct thorough pre-admission assessments, interviews, and case evaluations to determine client eligibility in accordance with admission criteria and policies. They will maintain communication with families, referral sources, and internal departments to coordinate client admissions efficiently and empathetically. The coordinator will also handle critical duties such as managing a waiting list, setting up transportation for admissions, and documenting all activities in the Customer Relationship Management system for compliance and operational tracking. This role requires strong interpersonal skills and a comprehensive understanding of healthcare admissions protocols, particularly within mental health and substance abuse treatment settings.
Twin Lakes Recovery Center values candidates with experience in healthcare admissions, client assessment, treatment planning, and knowledge of community resources. The position also involves some administrative tasks related to insurance verification and data management. Certified training in CPR and de-escalation is required, with additional training provided upon hire to ensure staff preparedness in any situation. While the position does not entail supervisory responsibilities, the Intake Coordinator plays a pivotal role in enhancing client experiences and supporting clinical and operational goals.
Offering a competitive salary that reflects experience and qualifications, Twin Lakes Recovery Center also provides a comprehensive benefits package designed to support its employees’ well-being and professional development. The facility embraces diversity and inclusivity, encouraging veterans and military spouses to apply, highlighting its dedication to serving those who have served. The Intake Coordinator role at Twin Lakes Recovery Center represents a unique opportunity to join a respected healthcare provider committed to meaningful impact in the behavioral health community, combining administrative acuity with compassionate client service in a dynamic therapeutic environment.
The role of Intake Coordinator at Twin Lakes Recovery Center is a part-time position essential to the smooth operation and welcoming atmosphere of the facility. This position centers on being the first point of contact for clients, families, and referral sources, providing a warm and professional front desk experience that reinforces the center’s mission of compassionate care. The Intake Coordinator’s responsibilities are multidimensional, encompassing everything from phone triage and response to inquiries about services, to performing pre-registration and insurance verification. This position is crucial in guiding potential clients through the admissions process, ensuring accurate documentation, and facilitating coordination with insurance companies and external healthcare professionals.
The individual in this position will conduct thorough pre-admission assessments, interviews, and case evaluations to determine client eligibility in accordance with admission criteria and policies. They will maintain communication with families, referral sources, and internal departments to coordinate client admissions efficiently and empathetically. The coordinator will also handle critical duties such as managing a waiting list, setting up transportation for admissions, and documenting all activities in the Customer Relationship Management system for compliance and operational tracking. This role requires strong interpersonal skills and a comprehensive understanding of healthcare admissions protocols, particularly within mental health and substance abuse treatment settings.
Twin Lakes Recovery Center values candidates with experience in healthcare admissions, client assessment, treatment planning, and knowledge of community resources. The position also involves some administrative tasks related to insurance verification and data management. Certified training in CPR and de-escalation is required, with additional training provided upon hire to ensure staff preparedness in any situation. While the position does not entail supervisory responsibilities, the Intake Coordinator plays a pivotal role in enhancing client experiences and supporting clinical and operational goals.
Offering a competitive salary that reflects experience and qualifications, Twin Lakes Recovery Center also provides a comprehensive benefits package designed to support its employees’ well-being and professional development. The facility embraces diversity and inclusivity, encouraging veterans and military spouses to apply, highlighting its dedication to serving those who have served. The Intake Coordinator role at Twin Lakes Recovery Center represents a unique opportunity to join a respected healthcare provider committed to meaningful impact in the behavioral health community, combining administrative acuity with compassionate client service in a dynamic therapeutic environment.
Job Requirements
- High school diploma or equivalent
- Experience in healthcare admissions preferred
- Knowledge of client assessment, treatment planning, and referral processes
- Ability to communicate effectively with clients, families, and healthcare professionals
- Familiarity with insurance verification and related administrative tasks
- CPR certification and de-escalation training
- Strong interpersonal and organizational skills
- Ability to document and maintain records accurately
Job Qualifications
- High school diploma or equivalent
- Bachelor’s degree in social work, psychology, counseling, or related field preferred
- One or more years’ experience in healthcare admissions preferred, ideally in mental health or substance use disorder field
- Experience in client assessment, referral, treatment planning, and communication with external review organizations
- Knowledge of community resources
- Outstanding interpersonal, interviewing, and assessment skills
- Skill in telephone etiquette and paging procedures
- CPR certification and de-escalation training required
Job Duties
- Conduct pre-admission assessments
- Complete admission pre-certification as needed
- Interview clients, family members, and collateral sources to assure intake criteria are met
- Review prospective admissions against approved admission criteria, policies, and procedures
- Generate, guide, and lead discussions with referral sources for client support, conflict resolution, and business development
- Respond and react to the needs of referred clients
- Assess family needs for mediation, sober escort, and intervention and determine appropriate professional resources
- Decide which interventionist and facility to recommend including dates and travel
- Work closely with other departments and external parties to ensure timely admission of clients
- Document daily activities, contacts, appointments, and events in the designated Customer Relationship Management system
- Maintain all admissions documentation
- Complete insurance verifications for all clients per CBO guidelines
- Screen calls from referrals and set up transportation for admission
- Maintain a waiting list for admissions and stay in contact with potential candidates
- Greet and assist clients, visitors, and staff at the front office
- Oversee traffic flow and incidents in the lobby area
Job Criteria
Experience
No experience required
Job Location
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