Admission Visit Coordinator and Receptionist

Watertown, CT, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Professional development opportunities

Employee Discounts

flexible schedule

wellness programs

Job Description

Taft School is a prestigious independent day and boarding school committed to providing an outstanding educational experience. Located in a vibrant community, Taft emphasizes academic excellence, personal growth, and strong community values. The school fosters a supportive and inclusive environment where students are encouraged to grow intellectually, socially, and ethically. Taft's Admission Office plays a crucial role in welcoming prospective families and helping them understand the unique opportunities the school offers. \n\nThe Admission Visit Coordinator and Receptionist position is a vital component of the Admission team, dedicated to ensuring that prospective families have a warm, organized, and informative visit experience. This role involves much more than traditional receptionist duties; it requires coordinating campus tours, managing the Tour Guide Program, facilitating meetings with school personnel, and providing essential administrative support. The ideal candidate is a personable, detail-oriented individual who thrives in a fast-paced, mission-driven educational environment. By serving as the welcoming face of the Admission Office, this person ensures that all visitors feel valued and informed from the moment they arrive. \n\nThe Coordinator is responsible for the smooth operation of visit logistics, including preparing materials, managing schedules, and overseeing refreshments during visits. Additionally, the position involves recruiting, training, and supervising student tour guides and leading the Admission Council. The role also supports communication efforts by responding to inquiries via phone, email, and mail, scheduling off-campus interviews, and assisting with key events such as Admitted Student Days. Confidentiality and professionalism are paramount, as is the ability to multitask and remain calm under pressure. The position may require working after regular business hours and on weekends during peak admissions periods, demonstrating flexibility and dedication. This role offers an excellent opportunity for individuals passionate about education and family engagement to contribute meaningfully to a respected institution. The work environment is dynamic and collaborative, focusing on creating memorable experiences for prospective students and their families, ensuring a comprehensive and welcoming introduction to the Taft School community.

Job Requirements

high school diploma
at least one year of receptionist experience
strong communication skills
strong organizational skills
attention to detail
ability to work in a diverse environment
prior customer service, hospitality or administrative experience
proficiency with Google Workspace and CRM systems
ability to multitask
ability to work after hours and weekends during peak admissions times

Job Qualifications

high school diploma required, undergraduate degree preferred
at least one year of experience in a receptionist position
strong written and verbal communication skills
strong organizational skills
attention to detail and ability to work in a diverse environment
prior experience in customer service, hospitality, or administrative support
proficiency in Google Workspace and comfort with admission software or CRM systems
ability to multitask and remain calm under pressure
ability to work after normal business hours and on weekends as needed

Job Duties

serve as the welcoming face of the admission office for visiting families
facilitate introductions between prospective families and their tour guides as well as with their admission counselors
coordinate prospective family meetings with coaches, program directors, and department heads as needed
oversee and organize the tour guide program including recruiting and training student tour guides, coordinating and scheduling all campus tours, appointing and overseeing the admission council and council heads
prepare materials and spaces for visits including welcome packets and meeting rooms
coordinate with Aramark to provide refreshments for admission visitors
track and follow up with visiting families to ensure a positive experience
schedule, coordinate, and assist with admitted student days
provide administrative support to the director of enrollment and the admission department as directed
assist families with completing application materials and navigating the admissions process
maintain confidentiality of all admission and applicant records, files, and information
forward necessary admission materials to traveling admission counselors
provide admission department information to other departments as needed
assist other departments throughout the school on an as-needed basis
field and respond to phone, mail, and email inquiries from applicants and parents
arrange off-campus interviews and meetings as necessary
serve as a warm and welcoming receptionist in the admissions reception room