Administrative Support Assistant (CYS) (Developmental) NF-02/03
Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $17.82 - $24.92
Work Schedule
Flexible
Benefits
Health Insurance
Life insurance
retirement plans
Paid Personal Time Off
Paid federal holidays
Access to on-base facilities
Professional development opportunities
Job Description
This position is located at Fort Jackson, SC, one of the premier military training installations of the United States Army. Fort Jackson plays a key role in training and supporting soldiers, as well as providing services essential to military and civilian personnel and their families. Within this dynamic and supportive environment, the Child and Youth Services (CYS) program offers vital childcare and youth programs that help enhance the quality of life for families associated with the base. By fostering a safe, nurturing, and educational setting, CYS contributes to the overall mission readiness by supporting the well-being of military families.
The role offered is a Child and Youth Services Administrative Assistant position situated at Fort Jackson. This position is particularly important in ensuring smooth and efficient administrative operations that support childcare and youth programs on the installation. The employee will handle essential administrative duties such as greeting and registering children, parents, youth, and visitors; managing records and waiting lists using specialized systems like the Child and Youth Management System (CYMS); cooperating with facility policies and procedures regarding fee structures, enrollments, and departures; and providing various types of administrative support including mail handling, correspondence, and report preparation. The employee will serve as a key point of contact for customers, embodying professionalism and friendliness as they interact with families and staff.
Given this role’s focus within Child and Youth Services, it is tailored to those who are committed to ensuring safety, accuracy of records, and delivery of quality customer service in a military childcare setting. The role requires dedication to maintaining confidentiality, upholding federal and military regulatory standards, and the ability to manage sensitive situations such as verifying authorized pick-ups of children. Special considerations such as discounts on childcare fees are available for CYS employees working at least 15 hours per week, showing a beneficial employee-centered policy designed to support work-life balance.
The position demands flexibility including potential for irregular hours, weekend and evening shifts, and travel between on-post and off-post locations to support various contractors and program locations. Employment involves thorough background checks including Child Care Tier 1 investigations and health assessments to ensure the safety and welfare of children. Training and performance competencies are expected to be demonstrated annually, emphasizing continuous professional growth.
In terms of the employment type, these are Non-Appropriated Fund (NAF) positions that provide valuable career opportunities within Army community services. Salary and incentive details vary subject to grade level classifications, but benefits include health insurance, retirement plans, paid time off, and access to on-base facilities such as fitness centers and libraries. This role is open to applicants living within a 60-mile radius of Fort Jackson, including military spouse and involuntary military separated preference candidates. The position also offers the opportunity for administrative career advancement aided by training, certifications, and workplace experience within a professionally managed military environment dedicated to public service and community support.
The role offered is a Child and Youth Services Administrative Assistant position situated at Fort Jackson. This position is particularly important in ensuring smooth and efficient administrative operations that support childcare and youth programs on the installation. The employee will handle essential administrative duties such as greeting and registering children, parents, youth, and visitors; managing records and waiting lists using specialized systems like the Child and Youth Management System (CYMS); cooperating with facility policies and procedures regarding fee structures, enrollments, and departures; and providing various types of administrative support including mail handling, correspondence, and report preparation. The employee will serve as a key point of contact for customers, embodying professionalism and friendliness as they interact with families and staff.
Given this role’s focus within Child and Youth Services, it is tailored to those who are committed to ensuring safety, accuracy of records, and delivery of quality customer service in a military childcare setting. The role requires dedication to maintaining confidentiality, upholding federal and military regulatory standards, and the ability to manage sensitive situations such as verifying authorized pick-ups of children. Special considerations such as discounts on childcare fees are available for CYS employees working at least 15 hours per week, showing a beneficial employee-centered policy designed to support work-life balance.
The position demands flexibility including potential for irregular hours, weekend and evening shifts, and travel between on-post and off-post locations to support various contractors and program locations. Employment involves thorough background checks including Child Care Tier 1 investigations and health assessments to ensure the safety and welfare of children. Training and performance competencies are expected to be demonstrated annually, emphasizing continuous professional growth.
In terms of the employment type, these are Non-Appropriated Fund (NAF) positions that provide valuable career opportunities within Army community services. Salary and incentive details vary subject to grade level classifications, but benefits include health insurance, retirement plans, paid time off, and access to on-base facilities such as fitness centers and libraries. This role is open to applicants living within a 60-mile radius of Fort Jackson, including military spouse and involuntary military separated preference candidates. The position also offers the opportunity for administrative career advancement aided by training, certifications, and workplace experience within a professionally managed military environment dedicated to public service and community support.
Job Requirements
- Direct deposit and social security card is required
- meet qualification/eligibility/background requirements for this position
- a one-year probationary period may be required
- satisfactorily complete an employment verification (E-Verify) check
- satisfactory completion of pre-employment background checks in accordance with AR 215-3, 2-15.m., and a Child Care Tier 1 background investigation is required
- must have current health assessment documenting good mental and physical health, freedom from communicable disease, and immunizations per Army and DoD policy including annual influenza vaccinations
- successful completion of annual training requirements within prescribed time frames and demonstrated on-the-job competence
- may be subject to irregular hours, evening and/or weekends
- travel to on and off-post locations is required
Job Qualifications
- Experience working in an office setting which demonstrates skill in applying administrative and clerical procedures
- customer service concepts
- and communication techniques in a professional environment
- experience using office automation to prepare documents, manage files, and maintain records
- must have experience in using applications such as Microsoft Office (i.e., Word, Excel, PowerPoint, and Outlook)
- experience working in a professional office setting which required administrative and clerical skill in managing filing systems and maintaining documents such as attendance records and official correspondence
- must possess experience demonstrating customer service and business communication skills
- must possess a demonstrated knowledge of correct grammar and composition techniques needed to accurately prepare written material from various sources
- must possess demonstrated proficiency in using computers for various applications including Microsoft Office Suite (i.e., Windows, Word, PowerPoint, Excel, and Outlook)
- experience entering and maintaining information into automated databases
- at least 1-year experience equivalent to the next lower grade level NF-02
Job Duties
- Receives children, youth, parents, and other visitors in a courteous and professional manner
- answers telephones, ascertains nature of call, and directs caller to appropriate staff
- ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility
- monitors children's departure to ensure only authorized individuals remove them from the building
- registers/terminates children/youth within the CYS program and/or waiting list database
- utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking
- provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other day-to-day operational requirements
- articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events
- coordinates vacancies and reservations for the hourly care program as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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