Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $27.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible schedule
team events
Job Description
Thomas Hammer is a renowned company known for its dedication to quality and customer satisfaction. Operating as a specialty coffee roaster and retailer, Thomas Hammer has established a significant presence in the specialty coffee industry, blending passion for coffee with dedication to superior customer service. With a commitment to excellence, their headquarters serves as the operational hub where all facets of the company's wholesale and retail efforts converge. The company's focus on community, quality, and innovation speaks volumes about its mission to deliver great coffee experiences while supporting a dynamic team environment.
The role of Administrative Coordinator at Thomas Hammer headquarters is pivotal to the smooth running of daily operations. As the welcoming face of the building, this full-time onsite position requires a professional with a warm demeanor, excellent organizational skills, and the ability to manage a variety of tasks efficiently. Serving as the first point of contact for visitors, callers, and internal team members, the Administrative Coordinator ensures that each interaction is handled with care and professionalism, projecting the company’s values right at the threshold.
Beyond being the communication and greeting hub, the Administrative Coordinator provides essential support to both the wholesale and retail divisions. This is done through coordinating sample requests, managing order platforms, supporting scheduling and logistics, and maintaining updated information for wholesale accounts. Additionally, the coordinator contributes to marketing efforts by creating promotional materials using tools like Canva, assisting with customer reviews management, and updating product listings on the company's various platforms.
This role also extends into human resources and administrative realms, where the coordinator plays a key role in onboarding new employees, organizing company events, and assisting leadership with clerical tasks. This variety makes the position ideal for someone who thrives in an environment where no two days are the same and who finds satisfaction in supporting a team to operate cohesively and efficiently. The successful candidate will be integral in maintaining order, communication flow, and execution of strategic support tasks that impact various departments.
The Administrative Coordinator position at Thomas Hammer offers an opportunity to be an indispensable part of a passionate team devoted to excellence, both in product quality and workplace culture. This role is well-suited for an individual who enjoys a fast-paced, varied work environment and takes pride in being the dependable force that ensures seamless interactions within the company and with its customers and partners. Working onsite at the headquarters, this full-time role provides a stable and rewarding environment for career growth within a company respected for its commitment to specialty coffee and community involvement.
The role of Administrative Coordinator at Thomas Hammer headquarters is pivotal to the smooth running of daily operations. As the welcoming face of the building, this full-time onsite position requires a professional with a warm demeanor, excellent organizational skills, and the ability to manage a variety of tasks efficiently. Serving as the first point of contact for visitors, callers, and internal team members, the Administrative Coordinator ensures that each interaction is handled with care and professionalism, projecting the company’s values right at the threshold.
Beyond being the communication and greeting hub, the Administrative Coordinator provides essential support to both the wholesale and retail divisions. This is done through coordinating sample requests, managing order platforms, supporting scheduling and logistics, and maintaining updated information for wholesale accounts. Additionally, the coordinator contributes to marketing efforts by creating promotional materials using tools like Canva, assisting with customer reviews management, and updating product listings on the company's various platforms.
This role also extends into human resources and administrative realms, where the coordinator plays a key role in onboarding new employees, organizing company events, and assisting leadership with clerical tasks. This variety makes the position ideal for someone who thrives in an environment where no two days are the same and who finds satisfaction in supporting a team to operate cohesively and efficiently. The successful candidate will be integral in maintaining order, communication flow, and execution of strategic support tasks that impact various departments.
The Administrative Coordinator position at Thomas Hammer offers an opportunity to be an indispensable part of a passionate team devoted to excellence, both in product quality and workplace culture. This role is well-suited for an individual who enjoys a fast-paced, varied work environment and takes pride in being the dependable force that ensures seamless interactions within the company and with its customers and partners. Working onsite at the headquarters, this full-time role provides a stable and rewarding environment for career growth within a company respected for its commitment to specialty coffee and community involvement.
Job Requirements
- High school diploma required
- Prior experience in a reception, administrative, or customer-facing role preferred
- Strong interpersonal skills and a warm, professional demeanor
- Highly organized with strong attention to detail and ability to manage multiple tasks simultaneously
- Proficient in Microsoft Office
- Comfortable learning new software platforms and systems
- Reliable and punctual
- Must be able to work full-time onsite at Thomas Hammer headquarters
Job Qualifications
- High school diploma required
- Strong interpersonal skills and a warm, professional demeanor
- Highly organized with strong attention to detail and ability to manage multiple tasks simultaneously
- Proficient in Microsoft Office
- experience with Canva or basic graphic tools a plus
- Comfortable learning new software platforms and systems
- Reliable, punctual, and team-oriented
- finds satisfaction in supporting others and keeping things running smoothly
- Prior experience in a reception, administrative, or customer-facing role preferred
Job Duties
- Serve as the first point of contact for visitors, guests, and incoming calls
- manage building access and compliance
- Monitor and triage incoming phone calls and direct inquiries to the appropriate team member
- Maintain cleanliness and order of the office environment
- manage office supply inventory and coordinate replenishment with the Accounting and Administrative Manager
- Receive, sort, and distribute mail and deliveries
- coordinate outbound shipments as needed
- Monitor the automated order platform and flag exceptions or issues for resolution
- Order entry for manual accounts
- Coordinate wholesale product sample requests including packaging, shipping, and tracking to support the sales team
- Assist with new wholesale account onboarding coordination including paperwork, setup communication, and account file organization
- Schedule and coordinate equipment service and delivery appointments for wholesale accounts
- Maintain accurate and up-to-date wholesale account contact information in company systems
- Support the sales team with catering event logistics, scheduling, and preparation coordination
- Execute online sale promos as directed by the sales team
- Serve as the point of contact between retail store managers and headquarters for supply requests and coordination needs
- Create simple promotional and marketing materials using Canva or similar tools such as flyers, in-store signage, seasonal promotions, and one-off pieces as needed
- Monitor and respond to customer reviews on Google, Yelp, and other platforms
- escalate notable feedback to leadership
- Assist with maintaining product listings and information on the company website and ordering platforms
- Support promotional campaigns as directed by the Director of Sales
- Assist with new employee onboarding logistics, welcome coordination, paperwork collection, and workspace setup
- Coordinate company events, team recognitions, and internal communications as directed
- Support the Accounting Manager and leadership team with administrative tasks as needed
Job Criteria
Experience
No experience required
Job Location
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