Administrative Concierge

Tacoma, WA, USA|

Job Overview

Compensation

Hourly

Range $17.75 - $22.75

Benefits

Medical insurance

Dental Insurance

vision coverage

Disability insurance

Life insurance

401(k) Plan

Personal time off

Job Description

KPMG is a globally recognized professional services firm known for its commitment to integrity, excellence, and diversity. The company provides audit, tax, and advisory services to a wide array of industries, supporting organizations with strategic insights and solutions that drive real business outcomes. Established as one of the Big Four accounting firms, KPMG continues to uphold a culture that fosters individual growth and nurtures a collaborative, inclusive work environment. Through encouraging innovative thinking and supporting its communities, KPMG has earned numerous accolades as one of the best places to work, as recognized by Fortune Magazine, Consulting Magazine, Working Mother Magazine, and Diversity Inc. This reputation highlights KPMG's dedication to its employees and clients alike, positioning it as a top choice for professionals looking to advance their careers in a dynamic and supportive setting.

The role of Administrative Concierge in KPMG's Administrative & Office Experience organization plays a vital part in creating a welcoming and efficient office environment for partners, managing directors, clients, and professional staff. This position involves a range of responsibilities that blend customer service, administrative tasks, and operational coordination. An Administrative Concierge at KPMG acts as the first point of contact for in-office needs, which includes everything from reception and visitor escorting to meeting setup, arranging catering, and handling mail and technology support. Working closely with the Office Experience team and other internal and external stakeholders, the Administrative Concierge ensures smooth day-to-day operations by managing requests related to technology, hospitality, client services, and facilities. The role demands a high level of professionalism, strong communication skills, and the ability to multitask in a fast-paced and detail-oriented environment.

Additionally, this position requires an analytical mindset and proactive problem-solving abilities to troubleshoot issues and provide timely solutions. The Administrative Concierge also supports transactional administrative duties like travel arrangement, drafting firm correspondence, and processing client invoices. Being in-office full time from Monday through Friday, the role demands reliability, integrity, and a commitment to maintaining KPMG's respectful and courteous workplace atmosphere. Candidates authorized to work in the U.S. without visa sponsorship can expect competitive compensation along with a comprehensive benefits package, including medical, dental, vision, disability, life insurance, 401(k) plans, and various well-being programs. KPMG’s emphasis on work-life balance and employee support makes this an excellent opportunity for individuals seeking a career with purpose and progression within a globally respected firm.

Job Requirements

Minimum two years of recent administrative experience or customer service hospitality industry experience
Completed coursework from an accredited college university preferred
Minimum of a high school diploma or GED is required
Proficiency in Microsoft Office Suite applications
Excellent web-based research skills
Ability to learn firm-wide applications including GenAI
Analytical skills and ability to proactively troubleshoot problems
Strong verbal and written communication skills
Ability to work independently and as part of a team
Strong organizational skills
Motivated and innovative with a proactive approach
Able to manage competing priorities and deadlines
Required to be in the office full-time Monday through Friday
Authorized to work in the U.S. without employment-based visa sponsorship

Job Qualifications

Minimum two years of recent administrative experience or customer service hospitality industry experience AV technology experience a plus
Completed coursework from an accredited college university preferred minimum of a high school diploma or GED is required
Proficiency in Microsoft Office Suite applications excellent web-based research skills and ability to learn firm-wide applications including GenAI
Analytical skills and ability to proactively troubleshoot problems ask critical questions for clarification collect data to aid in developing providing solutions must also understand when to escalate matters with the ability to work independently and effectively as a team member must be motivated innovative and have a proactive approach while working under minimal supervision
Strong verbal written communication problem solving and organizational skills to support an environment driven by customer service and teamwork capability to build productive relationships with peers leverage strengths expertise and diverse perspectives to maintain a high-performing team capacity to manage competing priorities and or deadlines with service excellence with strong attention to detail time management prioritization and project coordination skills required for fast-paced professional services environment
Required to be in the office full-time Monday through Friday
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity no sponsorship is available for H-1B L-1 TN O-1 E-3 H-1B1 F-1 J-1 OPT CPT or any other employment-based visa

Job Duties

Collaborate with the Office Experience team to support in-office needs including reception escorting visitors meeting setup and support arranging catering mail coordination of technology and facilities support and other general office support for partners managing directors clients and other professional staff activities
Provide transactional administrative support within the Administrative Services business model including arranging travel drafting firm letters client invoices and other documents and complete additional administrative tasks as assigned
Manage intake process for day-to-day requests to include technology hospitality client office and building maintenance issues escalate as necessary
Collaborate with internal and external teams and vendors to provide support for scanning copying and mail shipping during peak times
Communicate with KPMG professionals and external clients in a friendly and professional manner working with a diverse range of individuals at all levels in the organization
Troubleshoot common issues provide appropriate solutions and alternatives and escalate concerns as appropriate follow standard practices and procedures for all activities
Act with integrity professionalism and personal responsibility to uphold KPMG's respectful and courteous work environment