Administrative Assistant/Receptionist

INFINITI of Akron is a prestigious automotive dealership located in Akron, Ohio, specializing in offering high-quality luxury vehicles and exceptional customer service. Established as a prominent player in the local automotive market, INFINITI of Akron has built a reputation for excellence and professionalism. As part of a well-regarded dealership group, this establishment prides itself on providing an upscale retail experience that matches the premium nature of the INFINITI brand. This dealership caters to discerning customers who expect outstanding service, a welcoming environment, and expert guidance through the vehicle purchasing and servicing process.

The role of Administrative Assistant/Receptionist at INFINITI of Akron is critical to maintaining this high standard of customer interaction and operational efficiency. This position serves as the first point of contact for all guests, clients, and visitors, making the individual the director of first impressions. Far beyond merely answering phones, this role requires someone who is proactive, energetic, and skilled in creating a warm and professional atmosphere that aligns with the luxury automotive environment.

In this fast-paced and upscale retail setting, the Administrative Assistant/Receptionist plays a vital role in guest hospitality by warmly welcoming showroom guests, clients arriving for vehicle deliveries, and service patrons. They are responsible for efficiently directing these guests to the appropriate Brand Specialist or Service Advisor while delivering elite customer care. In addition, managing a multi-line PBX phone system with professionalism and accuracy is a key responsibility, including screening, routing, and transferring calls across various departments such as sales, service, parts, and finance.

Beyond customer interaction, this role also encompasses important administrative and clerical support duties. Assisting the office manager and sales team with tasks like data entry into the dealership management system (DMS), scanning, filing, and digital document preparation ensures smooth dealership operations. Maintaining a pristine showroom environment, including the front desk, guest lounge, and refreshment areas, is essential to uphold the INFINITI brand standards.

Further duties include coordinating mail and logistics by receiving, sorting, and distributing daily mail, overnight shipments, and internal correspondence. The Administrative Assistant/Receptionist is expected to embody a tech-savvy approach with strong proficiency in Microsoft Office, including Outlook, Word, and Excel, while quickly learning proprietary automotive software. Multitasking abilities, reliability, and a strong work ethic are essential, along with a valid driver’s license.

This position offers competitive hourly pay with weekly direct deposit and a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) retirement savings plan with company match, paid time off, vacation days, and paid holidays. INFINITI of Akron fosters a modern, supportive, and upscale team culture with opportunities for career advancement, often promoting from within. This role serves as an excellent stepping stone for those interested in pursuing future roles in automotive sales, finance, or corporate office administration.

Joining INFINITI of Akron as an Administrative Assistant/Receptionist means becoming a valued team member in one of the most reputable dealerships in the region, committed to customer satisfaction and professional growth.