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Administrative Assistant/Front Desk (Medical Office)

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $25.00 - $30.00
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) employer match
Tuition Reimbursement
Parental leave
Referral program
Employee assistance program
Life insurance
Disability insurance
Paid Time Off
Paid holidays
floating holidays

Job Description

Flourish Research is a leading clinical trial organization recognized for its progressive and diversified approach to healthcare research. With specialties spanning cardiology, metabolic disorders, renal, oncology, CNS, pulmonology, and vaccine research, Flourish Research is committed to advancing medical science through rigorous clinical trials that aim to improve patient outcomes worldwide. The company operates with a strong focus on inclusiveness and health equity, ensuring that every individual receives the best possible care regardless of background or demographic factors. Flourish Research fosters a diverse and inclusive work environment, emphasizing respect, dignity, and equal opportunity for all employees, patients, and community members. They actively support underrepresented communities to enhance the scope and impact of their research endeavors.

Currently hiring for a Medical Administrative Assistant position at their Walnut Creek, CA site, Flourish Research offers motivated and talented individuals the chance to grow their careers in a supportive and collaborative atmosphere. This hourly role, ranging from $25 to $30 depending on experience, is essential for maintaining smooth administrative operations while delivering an exceptional patient experience. The Medical Administrative Assistant functions as the welcoming face of the organization and the first point of contact for patients, setting the tone for their care journey. Working Monday through Friday from 6:30 AM to 3:00 PM, this role involves patient check-in, appointment coordination, and overall front desk management. With responsibilities that blend administrative support and patient interaction, the position offers a meaningful career opportunity within a mission-driven clinical research environment that values teamwork, integrity, and continuous learning.

The successful candidate will engage with multiple facets of clinic and research support, including managing medical records, preparing patient charts, coordinating communication with staff and patients, assisting with event planning, and handling essential clerical tasks. Flourish Research emphasizes the importance of a positive, professional demeanor, attention to detail, and effective communication skills. The company provides an excellent comprehensive benefits package comprising health, dental, and vision insurance plans, a 401(k) with full employer matching on contributions up to 4%, tuition reimbursement, parental leave, referral programs, employee assistance resources, life and disability insurance, and generous paid time off including holidays and floating days. This role not only supports critical clinical research operations but also promotes personal and professional growth within an inclusive, diverse, and innovative healthcare setting.

Job Requirements

  • minimum education requirement of a high school diploma
  • medical office administrative experience is required
  • high level of integrity and accountability
  • ability to maintain a professional and positive attitude
  • excellent interpersonal, customer service, quality, and communication skills
  • takes initiative
  • is a team player
  • can adapt well to a changing environment
  • strong decision-making skills
  • attention to detail

Job Qualifications

  • minimum education requirement of a high school diploma
  • medical office administrative experience is required
  • high level of integrity and accountability
  • ability to maintain a professional and positive attitude
  • excellent interpersonal, customer service, quality, and communication skills (written and oral)
  • takes initiative, is a team player, and can adapt well to a changing environment
  • strong decision-making skills and attention to detail

Job Duties

  • support director and members of the research team by working on various projects as requested and assigned
  • attend the front desk for check in, communications, and other tasks
  • answer phones and clinic appointment management, requiring interaction with both internal staff, patients and vendors
  • prepare patients charts
  • ensure exam rooms are ready and stocked throughout the day
  • request and manage medical records requests
  • place appointment reminders telephone calls
  • assist in event planning
  • prioritize and manage multiple projects simultaneously, and follow through on issues in a timely manner
  • periodic pickup and delivery
  • site supplies, shopping/procurement
  • sorting and delivering mail
  • manage invoices and receipts as well as patients’ reimbursement
  • schedule maintenance as needed
  • other clerical duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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