Administrative Assistant – Network Operations Center (NOC)

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $20.00 - $25.00
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Work Schedule

Standard Hours
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Benefits

competitive salary
Professional development opportunities
dynamic work environment
Collaborative team culture
Paid Time Off
Health Insurance
Retirement Plan

Job Description

Communication Technology Services (CTS) is one of the largest integrators and managed service providers for enterprise cellular networks in the United States. Specialized in the design, installation, and support of Distributed Antenna Systems (DAS), Small Cell technology, and 4G/5G Private Wireless Networks, CTS serves a wide range of enterprise clients by ensuring seamless wireless communication infrastructure. With a solid reputation within the industry, CTS is dedicated to delivering high-quality solutions and exceptional service to its customers. The company prides itself on its innovative technology expertise and commitment to supporting the evolving needs of modern communication networks. CTS offers a collaborative, dynamic work environment where employees can grow professionally and contribute to advancing cellular network solutions across various enterprise sectors.

The Administrative Assistant position is based in the Greenville, SC area and provides direct administrative and project coordination support to the Network Operations Center (NOC). This role involves working closely with NOC Technicians, NOC Management, and Regional Coordinators to maintain smooth operations and effective internal communication. The ideal candidate for this role is highly organized, detail-oriented, and capable of multitasking within a fast-paced office environment. This position requires someone with excellent communication skills, proficiency in administrative duties, and the ability to support a technical team with project coordination and operational tasks. The role includes customer onboarding support, billing coordination, operational support, and general administrative responsibilities to keep the NOC functioning efficiently. The successful candidate will play a critical part in helping ensure that projects are tracked and documented accurately, internal teams are supported effectively, and client commitments are managed properly.

The position offers a competitive hourly wage ranging between $20 and $25 per hour, commensurate with experience. The chosen administrative assistant will be instrumental in enabling the Network Operations Center to meet its operational goals by providing crucial behind-the-scenes coordination and administrative support. This opportunity is ideal for candidates seeking to advance their administrative and project coordination skills in a technologically advanced enterprise with a focus on cellular network solutions. Candidates who thrive in a supportive, detail-driven, and multi-tasking environment will find this role rewarding and engaging. If you possess the experience and qualifications required, CTS encourages you to apply and become part of a leading company dedicated to innovation in telecommunications infrastructure.

Job Requirements

  • 3-5 years of experience in an administrative assistant or project coordination role
  • High school diploma required
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Strong written and verbal communication skills
  • Proven ability to multitask, prioritize tasks, and maintain attention to detail
  • Positive, professional demeanor and a customer-first attitude
  • Familiarity with inventory or project management tools (e.g., SiteTracker) is a plus
  • Prior experience in related or front-office support role is advantageous

Job Qualifications

  • 3-5 years of experience in an administrative assistant or project coordination role
  • High school diploma required
  • Associate or bachelor's degree preferred
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Strong written and verbal communication skills
  • Proven ability to multitask, prioritize tasks, and maintain attention to detail
  • Positive, professional demeanor and a customer-first attitude
  • Familiarity with inventory or project management tools (e.g., SiteTracker) is a plus
  • Prior experience in related or front-office support role is advantageous

Job Duties

  • Provide customer onboarding support
  • Compile and manage onboarding documentation for new clients and projects
  • Review and process new customer data
  • Verify invoicing status and monitor contract renewals
  • Assist in preparing for onboarding meetings and supporting related objectives
  • Update and maintain project data in project management software (SiteTracker)
  • Track Time & Materials (T&M) billing reports
  • Assist in quote creation and manage equipment procurement workflows
  • Support ticket tracking and monitor SLA compliance
  • Coordinate with regional teams and issue follow-up reminders
  • Maintain digital job folders in ShareFile and ensure documentation is current and complete
  • Provide outstanding service to internal teams and external partners
  • Perform other administrative duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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