Administrative Assistant I

The University of Alabama is a prestigious institution known for its commitment to academic excellence and fostering a diverse, inclusive community. As an Equal Employment and Equal Educational Opportunity Institution, the university upholds principles of fairness, respect, and integrity, ensuring that all qualified applicants receive consideration for employment or volunteer status without discrimination. The university prides itself on maintaining a workplace that supports institutional neutrality, free speech, and academic freedom, reflecting its dedication to creating an environment where all members can thrive both personally and professionally.

The Administrative Assistant I position within the University's Housing and Residential Communities department offers a vital role supporting the operational functions of the unit. This role primarily serves as the first point of contact for the Housing and Residential Communities, requiring an individual who demonstrates exceptional professionalism and customer service skills. The position involves performing routine and well-documented administrative tasks, including operating standard office equipment such as personal computers, copiers, and fax machines. The assistant acts as a liaison and receptionist, handling incoming phone calls, emails, and welcoming guests with courtesy and efficiency.

Serving in this capacity demands excellent communication skills, both oral and written, alongside a strong commitment to supporting students' needs. Responsibilities include answering and routing phone calls and emails appropriately, greeting customers, and providing detailed information about residential living to interested parents and prospective students. Additionally, the role involves assisting customers with various administrative processes such as room change requests, ensuring a welcoming and informative experience for all visitors.

The position operates on a typical Monday through Friday schedule from 8:00 am to 5:00 pm and offers a competitive hourly wage ranging from $16.63 to $19.95. As part of its commitment to fostering a respectful and hospitable workplace, the University requires the successful candidate to complete mandatory training related to workplace laws, regulations, and safety. These trainings help cultivate an environment conducive to respect, safety, and professionalism.

Moreover, candidates will undergo a pre-employment background investigation, including a review of social media and other internet sources, to ensure the integrity and suitability of prospective employees. Importantly, a prior conviction does not automatically disqualify an applicant; rather, each case is individually reviewed, which underscores the university's fair employment practices.

This role is pivotal within the Housing and Residential Communities, contributing significantly to the smooth functioning of the department and enhancing the experience of students and their families. It combines the need for strong administrative skill sets with a genuine dedication to customer service excellence, making it an excellent opportunity for individuals who enjoy engaging with the community and supporting university operations in an essential capacity.