Administrative Assistant, Front Desk

Richmond, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.00 - $19.00

Work Schedule

Standard Hours

Benefits

Paid vacation

Paid sick time

Paid holidays

401(k) plan with Company Match

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Life insurance

accidental death and dismemberment insurance

Job referral bonus program

Job Description

Estes Forwarding Worldwide (EFW) is a premier domestic and international freight forwarder based in the United States, offering tailored logistics and warehousing solutions across various industries. As a subsidiary of Estes Express Lines with corporate headquarters in Richmond, Virginia, EFW benefits from the expansive Estes network, providing clients with a strong hybrid transportation system encompassing air, ground, and ocean freight. With a reputation for excellence, EFW has garnered multiple industry accolades, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, along with recognition from Global Trade Americas as an innovative 3PL to watch.

EFW proudly presents an employment opportunity for the role of Administrative Assistant, Front Desk. This full-time position comes with a competitive hourly wage of $15 to $19 and a comprehensive benefits package designed to support employee well-being and career growth. The Administrative Assistant at the front desk acts as the first point of contact for the company, playing a crucial role in supporting the operational efficiency and customer service excellence of the organization.

The role demands a dynamic and enthusiastic individual who thrives in a fast-paced, ever-evolving environment. The ideal candidate must be proactive, adaptable, and ready to exhibit strong team spirit to contribute effectively to EFW's mission and values. Responsibilities include managing incoming mail distribution, maintaining front desk security and visitor logs, providing exceptional customer service both in person and via telephone, and performing various administrative tasks to support staff across all departments.

Additionally, this role involves learning and utilizing Business Central software for handling credit requests and approvals, processing expense accounts for management approval, organizing executive staff catering, assisting with mailing operations, and managing supply orders. Compliance with company security procedures, regular attendance, and a commitment to upholding company core values are imperative for success in this position.

Overall, this position provides a unique blend of clerical duties, customer interaction, and administrative support within a globally recognized logistics company. It offers an excellent platform for professional growth within the freight forwarding and transportation industry, especially for individuals looking to develop their career in a supportive and inclusive working environment.

Job Requirements

Minimum of a High School Diploma or equivalent
0-2 years of clerical experience
experience in Freight Forwarding or Transportation industry preferred
eligibility to work in the United States
must pass pre-employment drug screening and background checks
ability to comply with company security procedures
ability to perform physical tasks such as sitting, standing, walking, or stooping
excellent attendance
no direct reports or supervisory responsibilities
willingness to work in normal office environment

Job Qualifications

Intermediate proficiency in Microsoft Office including Excel, Word, PowerPoint, and Access
attention to detail in composing, typing, and proofing materials
strong interpersonal skills to work with all levels of internal management, staff, customers, and vendors
ability to create and manipulate spreadsheets
good judgment and problem-solving skills
self-starter with ability to work independently
excellent spelling, grammar, written and oral communication skills
ability to plan, organize, and manage multiple projects and set priorities
ability to read and interpret general business documents
ability to write routine reports and correspondence
ability to work with peers and communicate basic concepts
ability to solve practical problems using standardized solutions
must be eligible to work in the United States
must pass pre-employment drug screen, random drug and alcohol tests, and criminal background check

Job Duties

Process and distribute incoming mail to the appropriate employees
maintain front desk security and visitor log
maintain excellent customer service in person and via telephone including directing and filtering calls as necessary
perform various administrative duties in support of EFW personnel as required
support and promote company core values
learn to process requests for credit and how to approve in Business Central
follow established requirements for setting up lines of credit without approval by the Director of Accounting
follow processes involved with preparing expense accounts for approval and submitting them for payment
order lunches for the executive staff and set up the food when delivered
assist with UPS and USPS mailings done by Sales Support
assist sales as required
order supplies
comply with company C-TPAT and TSA security procedures
perform other duties as assigned