Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.25 - $23.25
Work Schedule
Standard Hours
Benefits
comprehensive health coverage
competitive pay
Paid Time Off
Holidays
career growth
Training
Employee Discounts
Job Description
HRI Properties, based in New Orleans, Louisiana, is a distinguished full-service real estate development firm that has been a leader in the adaptive reuse of historic structures for over thirty-five years. The company's expertise spans across development, construction, design, governmental relations, environmental concerns, historic landmark designation, and property management. HRI Management, LLC (HRIM), a branch within the company, manages an extensive portfolio of multi-family developments totaling fifty-three properties and five thousand units, including luxury, affordable, and mixed-income residences. Their reach extends over a five-state region, overseeing more than two hundred thousand square feet of office and retail spaces for HRI Properties as well as third-party owners. HRIM's success is deeply rooted in its inclusive and diverse team culture, embracing employees from varied backgrounds, ethnicities, cultures, ages, and lifestyles. Their employees consistently choose HRIM as their preferred workplace due to the company's outstanding reputation and supportive environment, resulting in one of the highest employee tenure records in the industry.
The Administrative Assistant plays a vital role in supporting the daily operations of the apartment communities managed by HRIM. This position is responsible for clerical duties, customer service excellence, and ensuring compliance with specific housing programs like LIHTC (Low-Income Housing Tax Credit) and PBV (Project-Based Voucher). By performing these functions, the Administrative Assistant contributes directly to maintaining smooth front-office operations and delivering exceptional resident services. Duties encompass managing communications with residents, applicants, vendors, and visitors, handling rental application processes, scheduling and coordinating appointments and property inspections, and assisting with lease renewals and move-in/move-out documentation. Beyond clerical tasks, the Administrative Assistant also aids the Property Manager in verifying income and asset documentation to ensure compliance with regulatory requirements. The role involves meticulous tracking of critical deadlines such as annual recertifications and rent changes, preparing for audits, maintaining the PBV waitlist, and managing resident notifications regarding lease violations, inspections, or community events.
This role demands strong organizational and time management skills, proficiency in Microsoft Office Suite, and the ability to multitask efficiently within a dynamic property management environment. Physically, the position requires the candidate to spend prolonged periods sitting at a desk, working on a computer, standing, walking, and occasionally providing tours in various weather conditions. Candidates must be able to lift up to 15 pounds and are expected to navigate properties with stairs and other physical challenges. HRIM emphasizes that it offers more than just a job— it offers a lifestyle, with comprehensive health benefits, competitive pay, paid time off, and opportunities for career growth and team engagement, making work-life balance a core value of their workplace culture.
The Administrative Assistant plays a vital role in supporting the daily operations of the apartment communities managed by HRIM. This position is responsible for clerical duties, customer service excellence, and ensuring compliance with specific housing programs like LIHTC (Low-Income Housing Tax Credit) and PBV (Project-Based Voucher). By performing these functions, the Administrative Assistant contributes directly to maintaining smooth front-office operations and delivering exceptional resident services. Duties encompass managing communications with residents, applicants, vendors, and visitors, handling rental application processes, scheduling and coordinating appointments and property inspections, and assisting with lease renewals and move-in/move-out documentation. Beyond clerical tasks, the Administrative Assistant also aids the Property Manager in verifying income and asset documentation to ensure compliance with regulatory requirements. The role involves meticulous tracking of critical deadlines such as annual recertifications and rent changes, preparing for audits, maintaining the PBV waitlist, and managing resident notifications regarding lease violations, inspections, or community events.
This role demands strong organizational and time management skills, proficiency in Microsoft Office Suite, and the ability to multitask efficiently within a dynamic property management environment. Physically, the position requires the candidate to spend prolonged periods sitting at a desk, working on a computer, standing, walking, and occasionally providing tours in various weather conditions. Candidates must be able to lift up to 15 pounds and are expected to navigate properties with stairs and other physical challenges. HRIM emphasizes that it offers more than just a job— it offers a lifestyle, with comprehensive health benefits, competitive pay, paid time off, and opportunities for career growth and team engagement, making work-life balance a core value of their workplace culture.
Job Requirements
- minimum of 1 year administrative or office support experience
- proficiency in Microsoft Office Suite including Word, Excel, and Outlook
- ability to manage multiple tasks and communicate effectively
- ability to stand, walk, and conduct tours in various weather conditions
- ability to lift up to 15 pounds
- willingness to cover multiple properties with stairs and varied physical layouts
Job Qualifications
- minimum of 1 year administrative or office support experience
- previous experience in residential industry is a plus
- proficiency in Microsoft Office Suite including Word, Excel, and Outlook
- strong organizational skills
- strong time management skills
- excellent customer service abilities
Job Duties
- serve as the first point of contact for residents, applicants, vendors, and visitors
- manage the daily flow of guest activity in the front office
- collect required documentation from external vendors upon arrival for property services
- answer phones and respond to inquiries, including directing calls and information to the appropriate individual
- schedule appointments and assist with leasing
- assist applicants in completing rental applications and gathering required documentation
- prepare and process leasing packets, renewals, and move-in/move-out documentation
- coordinate unit showings, inspections, and move-in appointments
- support the Property Manager with intake, verification, and documentation of income and assets
- help ensure all files are complete and meet LIHTC and PBV program requirements
- provide support for the collection, recording, and depositing of rental payments, application fees, and security deposits when standard processes are unavailable
- manage work orders in Yard, Elite, and other software systems as needed
- track critical deadlines, e.g., annual recertifications, income verifications, rent changes
- assist in preparing for audits
- track and update PBV waitlist
- distribute resident notices, e.g., lease violations, inspections, events
- manage maintenance work orders in Yardi and maintain communication with residents regarding repairs
- accept packages from external mail service providers and notify residents as needed
- collect residents' parking information and issue parking decals
- assist with coordinating maintenance repairs for make-ready units with external vendors
- help coordinate resident communications and community activities
- perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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