Administrative Assistant

Burbank Housing is a respected organization dedicated to providing affordable housing solutions and support services to individuals and families in need. Operating within the public and private housing sectors, Burbank Housing focuses on fostering a diverse and inclusive community by ensuring compliance with various housing program guidelines such as TCAC, USDA, CHFA, HUD, and RHCP. The organization is committed to upholding its mission and vision by delivering exceptional property management and resident services while maintaining a high standard of professionalism and integrity. Employment opportunities at Burbank Housing offer a meaningful chance to contribute to community development and support affordable housing access for underserved populations.

The Administrative Assistant role at Burbank Housing plays an essential part in supporting the Sr. Site Manager and Assistant Site Managers in the efficient management of applicant and resident files. The primary responsibility is to ensure files meet eligibility compliance by thoroughly processing applications and maintaining accurate documentation. This role requires a detailed-oriented individual capable of handling multiple administrative tasks including answering phone lines, greeting visitors, accepting rent payments, receiving and entering work orders in the property management system (Yardi), and managing walk-in inquiries. The Administrative Assistant also serves as a receptionist when Resident Managers are engaged with residents or applicants, ensuring smooth communication flow and timely response to inquiries.

Because Burbank Housing operates under strict program guidelines and regulatory compliance, the Administrative Assistant must be knowledgeable of these requirements and able to apply them effectively. Working closely with Resident Managers, the assistant supports the overall goal of maintaining well-organized resident records, assisting with appointment scheduling, and providing exceptional customer service to residents and applicants. This position requires strong interpersonal skills, the ability to maintain confidentiality, and the competence to manage competing priorities efficiently.

Ideal candidates for the Administrative Assistant role will bring a combination of clerical experience, strong communication skills, and proficiency in Microsoft Office and basic computer applications. The ability to work independently and cooperatively with diverse groups is critical to success in this role. Bilingual skills in English and Spanish are a plus, reflecting Burbank Housing's commitment to serving the community's varied needs. Overall, the position offers an opportunity to contribute to a socially responsible organization while developing valuable administrative and property management skills in a fast-paced environment.