Administration Manager - Event Operations

Round Rock, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $55,000.00 - $60,000.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Medical

Dental

Vision

401(k)

Employee assistance program

Paid Time Off

Job Description

BEST Crowd Management is a dynamic company specializing in live event crowd control and venue operations management. The company provides essential services that ensure the safety and smooth execution of events by managing onsite personnel and compliance aspects effectively. As a key player in the staffing and security services industry, BEST Crowd Management believes in fostering an engaged workforce and delivering exceptional event experiences. Being part of the considerably established Whelan Security family, which has a legacy dating back to 1949, BEST Crowd Management benefits from the integrity, conservative business ethics, and employee-centric culture that has propelled Whelan to become...

Job Requirements

Ability to work a flexible schedule including nights, weekends, holidays, and overnight shifts
Strong ability to manage time-sensitive communications with staff, clients, and leadership
Ability to pass a background check
Excellent judgment, discretion, and professionalism
Strong written and verbal communication skills in English
Adaptable, solution-oriented, and calm under pressure
Ability to stand or walk for extended periods up to 10 hours
Occasionally required to climb, stoop, bend, reach overhead, or work in confined spaces
Must be able to lift, push, or pull up to 45 pounds
Work may occur outdoors in varying weather conditions
Vision requirements include close, distance, color, peripheral, and depth perception

Job Qualifications

1-3 years of professional-level experience
Prior experience in security, event staffing, law enforcement, military, or EMS preferred
At least one year of experience in customer service, security, or a related field
Strong written and verbal communication skills in English
Excellent judgment, discretion, and professionalism
Adaptable, solution-oriented, and calm under pressure
Ability to work a flexible schedule including nights, weekends, holidays, and overnight shifts

Job Duties

Lead recruitment efforts including interviewing, onboarding, and coordinating new hire orientations
Assist with recruiting and onboarding NPO volunteers for all events
Support the development and execution of training programs to enhance staff performance
Understand and manage the staff licensing process, ensuring 100% on-site compliance
Play a key role in scheduling, ensuring events are properly staffed and all team members are informed and confirmed for their shifts
Own the staff engagement strategy using digital tools to communicate clearly, creatively, and consistently
Conduct post-event evaluations to identify successes and improvement opportunities