Administration Manager - Event Operations

BEST Crowd Management is a dynamic company specializing in live event crowd control and venue operations management. The company provides essential services that ensure the safety and smooth execution of events by managing onsite personnel and compliance aspects effectively. As a key player in the staffing and security services industry, BEST Crowd Management believes in fostering an engaged workforce and delivering exceptional event experiences. Being part of the considerably established Whelan Security family, which has a legacy dating back to 1949, BEST Crowd Management benefits from the integrity, conservative business ethics, and employee-centric culture that has propelled Whelan to become one of the largest security companies in the United States.

The Administration Manager role at BEST Crowd Management is an essential position focused on supporting live event operations and venue functionality through expert administrative leadership and staff management. This full-time position based in Austin, TX, offers an annual compensation of $55,000 to $60,000 and includes an attractive benefits package with medical, dental, vision, 401(k), employee assistance programs, and paid time off.

This role acts as a critical bridge between frontline staff and leadership, ensuring events are adequately staffed, compliant with licensing and other operational requirements, and executed to the highest standards. The Administration Manager will lead recruitment efforts, facilitating interview and onboarding processes while also supporting volunteer integration. They are responsible for implementing training programs aimed at enhancing team performance, managing licensing compliance, and developing efficient shift scheduling systems.

Beyond staffing logistics, the position encompasses staff engagement and retention strategies, employing digital communication tools to foster clear and creative messaging that enhances employee participation and morale. The individual will manage attendance and recognition initiatives to encourage consistent performance and a positive work culture. Conducting post-event evaluations to identify strengths and improvement areas also falls under this role, ensuring a continual cycle of advancement and operational excellence.

Ideal candidates will have one to three years of professional experience preferably in security, event staffing, law enforcement, military, or EMS environments, combined with strong customer service skills. Flexibility in scheduling and the ability to excel in fast-paced, time-sensitive environments are critical. The role requires exceptional judgment, written and verbal communication proficiency, and the capability to remain adaptable and calm under pressure.

Physical demands include the ability to stand or walk for extended periods, occasionally perform tasks requiring physical agility, and work in varying weather conditions. Reasonable accommodations can be made for individuals with disabilities.

Joining BEST Crowd Management means becoming part of an energetic, professional team that values growth, workplace engagement, and a commitment to high standards of safety and event success. This role offers a unique opportunity to make a tangible impact on live events and offers potential for future career advancement within the respected framework of Whelan Security's legacy.