Acute Care Hospital Manager of Patient Experience

This opportunity is presented by a high-profile, award-winning acute-care hospital located in Southern California, recognized for its commitment to safety, quality, and innovative patient service. The hospital is accredited by the Joint Commission and features state-of-the-art facilities including modern patient towers, smart-room technology, and digitally integrated Electronic Health Records (EHRs). The organization prides itself on a mission-driven culture, strong community partnerships, and generous philanthropic support aimed at enhancing patient-centered programs. With advanced simulation and education centers, as well as a history of successful quality achievements and national benchmarking excellence, the hospital sets a high standard for healthcare delivery in the region.

The role of Hospital Manager of Patient Experience is a pivotal leadership position designed to cultivate a culture of compassion and service excellence that excites and delights patients and their families. This individual will be responsible for implementing innovative strategies to improve patient satisfaction and strengthen the hospital's brand reputation. Reporting to a senior executive leader in Quality and Patient Experience, the manager will collaborate closely with Nursing, Ancillary Services, Case Management, and Medical Staff leadership to align service standards with broader hospital goals.

Key responsibilities include driving purposeful rounding, leading service recovery efforts, managing complaint and grievance resolution, analyzing HCAHPS and Press Ganey metrics, and fostering staff coaching and recognition. The role is supported by a diverse and multilingual healthcare team that values empathy, cultural humility, and interdisciplinary collaboration. The Hospital Manager will also spearhead Lean Six Sigma-informed process improvements to enhance the patient experience systematically. This professional environment offers a vibrant and positive culture grounded in teamwork and continuous improvement.

Beyond the professional sphere, the Hospital Manager of Patient Experience will enjoy the enviable lifestyle offered by Southern California's sun-drenched climate. This region boasts year-round access to beautiful beaches, coastal trails, mountain hikes, deserts, iconic theme parks, and a thriving culinary scene ranging from food trucks to Michelin-starred restaurants. The cultural richness includes vibrant arts and concert scenes, professional sports, film and cultural festivals, and top-tier universities. Convenient airports and a relaxed yet energized metropolitan atmosphere make living and working in this area a highly desirable experience.

Compensation for this role is competitive, with a salary up to $125,000. In addition to financial remuneration, the package includes a comprehensive suite of health and retirement benefits, generous paid time off, tuition assistance, and professional development opportunities. These benefits are designed to foster career growth in patient experience leadership. Prospective candidates are encouraged to engage confidentially with a Clinical Management Consultants recruiter to explore fit, impact, and timing to shape the future of patient-centered care across Southern California.