Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $25.50
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Sign-On Bonus
employee discount
Retirement Plan
Professional development opportunities
Job Description
Hyatt Vacation Ownership is a prominent leader in the hospitality and vacation ownership industry, renowned for delivering exceptional vacation experiences through a network of exquisite properties and resorts worldwide. The company is dedicated to providing guests with outstanding service, immersive activities, and memorable experiences tailored to suit every guest's desires and lifestyle. Hyatt Vacation Ownership focuses on creating vibrant, fun-filled environments where families and individuals can relax, explore, and engage in unique recreational opportunities. Their properties are well-known for luxurious amenities, outstanding customer service, and a welcoming atmosphere that fosters guest satisfaction and loyalty.
This particular role is centered on staffing, training, and managing the Activities and Concierge Departments within the resort. This position offers an hourly rate of $25.50, with the added benefit of a $1000 sign-on bonus split into two payments—$500 after 60 days and another $500 after 90 days of employment. The role requires availability to work 1st and 2nd shifts, including weekends and holidays, which are critical times in the hospitality industry. A valid driver's license is also mandatory for this position.
As an Activities and Concierge Manager, you will be responsible for ensuring that the staff within these departments are comprehensively trained and knowledgeable about the resort's facilities, services, and daily scheduled events. Your leadership will be pivotal in maintaining high standards for delivering exceptional guest experiences through effective team management and training programs. This role involves overseeing multiple facets of resort operations including recreational activities, concierge services, guest engagement, and team coordination.
The manager will also oversee the coordination and implementation of a wide range of property events and activities tailored for guests of all age groups, ensuring lively and engaging experiences throughout their stay. Maintaining clear communication and teamwork among various resort departments such as kitchen, food and beverage, golf, tennis, spa, and front desk operations is a key responsibility. Solid knowledge of safety protocols, emergency procedures, and accident prevention policies is essential to guarantee the well-being of guests and staff alike.
Budget management forms a crucial part of the role as well, involving monitoring wages, departmental expenses, requisition sheets, invoices, and other financial documents to ensure operations stay within budget guidelines. The manager will also be involved in evaluating operating statements and budget worksheets to optimize resource allocation.
Human resource duties include coaching, mentoring, and developing employees, handling interpersonal conflicts, and fostering an environment that maximizes productivity and job satisfaction. Your ability to listen to employee needs and apply appropriate leadership techniques will contribute significantly to maintaining a motivated and efficient team.
Providing outstanding customer service is central to this role. You will be tasked with identifying and meeting guest needs while effectively resolving complaints and problems to uphold the resort’s reputation for excellence. The role demands dynamic interpersonal skills, conflict resolution abilities, and extensive multi-department coordination to ensure that every guest interaction at the resort is positive and memorable.
By joining Hyatt Vacation Ownership in this managerial capacity, you will play a vital part in sustaining the brand’s commitment to quality, guest satisfaction, and operational excellence. This opportunity is ideal for professionals with a background in recreation or health club operations seeking to advance their career in a respected and growth-oriented hospitality company.
This particular role is centered on staffing, training, and managing the Activities and Concierge Departments within the resort. This position offers an hourly rate of $25.50, with the added benefit of a $1000 sign-on bonus split into two payments—$500 after 60 days and another $500 after 90 days of employment. The role requires availability to work 1st and 2nd shifts, including weekends and holidays, which are critical times in the hospitality industry. A valid driver's license is also mandatory for this position.
As an Activities and Concierge Manager, you will be responsible for ensuring that the staff within these departments are comprehensively trained and knowledgeable about the resort's facilities, services, and daily scheduled events. Your leadership will be pivotal in maintaining high standards for delivering exceptional guest experiences through effective team management and training programs. This role involves overseeing multiple facets of resort operations including recreational activities, concierge services, guest engagement, and team coordination.
The manager will also oversee the coordination and implementation of a wide range of property events and activities tailored for guests of all age groups, ensuring lively and engaging experiences throughout their stay. Maintaining clear communication and teamwork among various resort departments such as kitchen, food and beverage, golf, tennis, spa, and front desk operations is a key responsibility. Solid knowledge of safety protocols, emergency procedures, and accident prevention policies is essential to guarantee the well-being of guests and staff alike.
Budget management forms a crucial part of the role as well, involving monitoring wages, departmental expenses, requisition sheets, invoices, and other financial documents to ensure operations stay within budget guidelines. The manager will also be involved in evaluating operating statements and budget worksheets to optimize resource allocation.
Human resource duties include coaching, mentoring, and developing employees, handling interpersonal conflicts, and fostering an environment that maximizes productivity and job satisfaction. Your ability to listen to employee needs and apply appropriate leadership techniques will contribute significantly to maintaining a motivated and efficient team.
Providing outstanding customer service is central to this role. You will be tasked with identifying and meeting guest needs while effectively resolving complaints and problems to uphold the resort’s reputation for excellence. The role demands dynamic interpersonal skills, conflict resolution abilities, and extensive multi-department coordination to ensure that every guest interaction at the resort is positive and memorable.
By joining Hyatt Vacation Ownership in this managerial capacity, you will play a vital part in sustaining the brand’s commitment to quality, guest satisfaction, and operational excellence. This opportunity is ideal for professionals with a background in recreation or health club operations seeking to advance their career in a respected and growth-oriented hospitality company.
Job Requirements
- Valid driver's license required
- availability to work first and second shifts including weekends and holidays
- minimum of three years experience in relevant field
- high school diploma or GED
- ability to handle fast-paced environment
- excellent communication skills
- strong leadership qualities
Job Qualifications
- High school diploma or GED
- three years experience in recreation or health club operations or related professional area
- strong leadership and team-building skills
- excellent communication and interpersonal skills
- proficiency in managing budgets and expenses
- knowledge of safety and emergency procedures
- ability to motivate and develop employees
- experience in providing exceptional customer service
- conflict resolution skills
- strong organizational and multitasking abilities
Job Duties
- Ensures staff is trained on all brand standard operating procedures
- administers and ensures employee adherence to corporate and local SOPs
- strives to meet property goals including guest satisfaction, profitability, sanitation, job safety, and employee satisfaction
- demonstrates knowledge and proficiency in safety and emergency procedures
- demonstrates knowledge of the brand's accident prevention policy
- maintains extensive knowledge of resort property, staff, and services
- fosters teamwork and communication among departments
- maintains up-to-date knowledge of daily events and property facilities
- monitors and directs concierge, boats, Kids Klub, and guest experience
- creates, organizes, and implements activities for all age ranges
- acts as liaison between resort outlets/activities and guests
- ensures work areas are clean, well stocked and organized
- manages wages and controllable expenses within budget guidelines
- monitors and controls expenses with requisition sheets, purchase orders, invoices, and C-7s
- manages department budget in man hours and wages
- reads and comprehends operating statements and budget worksheets
- provides constructive coaching and counseling to employees
- supports employee development, training, and mentoring
- imposes deadlines and delegates tasks appropriately
- motivates employees and fosters productive environment
- listens and responds to employee needs
- manages group or interpersonal conflicts effectively
- develops and manages hourly employees
- provides excellent customer service
- determines guest needs and strives to meet them
- handles guest problems and complaints effectively
Job Criteria
Experience
No experience required
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
