Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $25.50
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
sign on bonus
hourly wage
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Job Description
Hyatt Vacation Ownership is a renowned hospitality company known for its commitment to delivering exceptional guest experiences through its premier vacation ownership properties worldwide. As a leader in the hospitality industry, Hyatt emphasizes quality service, a welcoming environment, and comprehensive amenities to ensure guests enjoy memorable and fulfilling stays. Their properties are often situated in prime vacation destinations, boasting facilities such as golf courses, tennis courts, spas, and a variety of dining options, highlighting the brand's dedication to excellence and guest satisfaction.
This role is situated within Hyatt Vacation Ownership's vibrant resort setting, where the focus is on managing and supporting the Activities and Concierge Departments. The position plays a crucial role in ensuring the smooth operation and superior guest experience by overseeing staffing, training, and daily departmental management. As the leader responsible for these departments, the individual will cultivate a knowledgeable team well-versed in property facilities and daily event schedules, ensuring guests receive accurate information and exceptional service at all times.
This full-time position offers an hourly rate of $25.50, with a generous sign-on bonus totaling $1,000, split into two payments of $500 each after 60 and 90 days of employment respectively. The shift covers first and second shifts, with availability required on weekends and holidays, emphasizing the operational needs of a dynamic resort environment. Eligibility to drive, validated by a current driver’s license, is essential to this role.
The main responsibilities include managing the activities team to uphold brand standards and safety protocols, coordinating diverse and engaging property events across all age groups, managing departmental budgets effectively, and fostering excellent human resources practices. The successful candidate will demonstrate a strong ability to handle employee development, coaching, and conflict resolution while maintaining an upbeat atmosphere conducive to productivity and engagement.
The position also demands a comprehensive understanding of resort operations, including facilities like the kitchen, beverage services, golf, tennis, and spa operations, enabling seamless coordination and communication across departments. A high school diploma or GED alongside at least three years of experience in recreation, health club operations, or a related professional area is required to ensure familiarity with the industry's specific challenges and expectations.
Overall, this role offers a dynamic and rewarding opportunity to be part of a world-class hospitality team, delivering unparalleled service experiences while supporting the personal and professional growth of the assigned activities and concierge staff. Hyatt Vacation Ownership is committed to diversity and inclusion, making this role a gateway to joining a supportive and thriving workplace culture.
This role is situated within Hyatt Vacation Ownership's vibrant resort setting, where the focus is on managing and supporting the Activities and Concierge Departments. The position plays a crucial role in ensuring the smooth operation and superior guest experience by overseeing staffing, training, and daily departmental management. As the leader responsible for these departments, the individual will cultivate a knowledgeable team well-versed in property facilities and daily event schedules, ensuring guests receive accurate information and exceptional service at all times.
This full-time position offers an hourly rate of $25.50, with a generous sign-on bonus totaling $1,000, split into two payments of $500 each after 60 and 90 days of employment respectively. The shift covers first and second shifts, with availability required on weekends and holidays, emphasizing the operational needs of a dynamic resort environment. Eligibility to drive, validated by a current driver’s license, is essential to this role.
The main responsibilities include managing the activities team to uphold brand standards and safety protocols, coordinating diverse and engaging property events across all age groups, managing departmental budgets effectively, and fostering excellent human resources practices. The successful candidate will demonstrate a strong ability to handle employee development, coaching, and conflict resolution while maintaining an upbeat atmosphere conducive to productivity and engagement.
The position also demands a comprehensive understanding of resort operations, including facilities like the kitchen, beverage services, golf, tennis, and spa operations, enabling seamless coordination and communication across departments. A high school diploma or GED alongside at least three years of experience in recreation, health club operations, or a related professional area is required to ensure familiarity with the industry's specific challenges and expectations.
Overall, this role offers a dynamic and rewarding opportunity to be part of a world-class hospitality team, delivering unparalleled service experiences while supporting the personal and professional growth of the assigned activities and concierge staff. Hyatt Vacation Ownership is committed to diversity and inclusion, making this role a gateway to joining a supportive and thriving workplace culture.
Job Requirements
- Valid driver’s license required
- High school diploma or GED
- Minimum three years experience in recreation or health club operations or related professional area
- Availability to work weekends and holidays
- Ability to manage and train staff
- Strong communication skills
- Ability to handle guest complaints effectively
Job Qualifications
- High school diploma or GED
- Three years experience in recreation or health club operations or related professional area
- Knowledge of brand standard operating procedures
- Experience managing budgets and departmental expenses
- Strong leadership and team management skills
- Ability to communicate effectively across departments
- Proficiency in safety and emergency procedures
- Excellent customer service skills
- Ability to coach and motivate employees
Job Duties
- Ensures staff is trained on all brand standard operating procedures
- Administers and ensures employee adherence to corporate and local SOPs
- Strives to meet the five goals of the property including guest satisfaction, profitability, sanitation, job safety, employee satisfaction
- Demonstrates knowledge and proficiency in all safety and emergency procedures
- Demonstrates extensive knowledge of resort property, resort staff, and resort services including kitchen, food, beverage, golf, tennis, spa and front desk operations
- Fosters teamwork and communication among different departments
- Creates, organizes and implements activities for all age ranges
- Manages wages and controllable expenses within budgeted guidelines
- Provides constructive coaching and counseling to employees
- Provides excellent customer service
- Handles guest problems and complaints effectively
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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