Account Support Representative

Wichita, KS, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $50,000.00 - $70,000.00

Work Schedule

Standard Hours

Benefits

competitive pay

Comprehensive benefits package

Career growth opportunities

healthy work-life balance

Climate controlled facility

inclusive workplace

Frequent employee events

Job Description

Mid-Continent Instruments and Avionics is a globally recognized leader in the aerospace industry, founded in 1964. The company specializes in providing superior instruments, avionics, and power solutions for the general, business, and commercial aviation markets worldwide. Known for operating one of the largest maintenance, overhaul, and exchange programs in the world, Mid-Continent Instruments and Avionics prides itself on delivering safe, certified, and innovative products developed through sophisticated clean sheet designs and cutting-edge technologies. The firm places a strong emphasis on quality, service, integrity, and professionalism, making it a trusted partner in various aviation sectors including advanced air mobility, defense, and special missions.

The Account Support Representative position at Mid-Continent Instruments and Avionics is a frontline customer service role essential to maintaining and enhancing the company's reputation for excellence. In this role, the representative serves as the primary contact for customers in the aviation industry, providing vital support in all aspects of order management and sales support. Responsibilities include receiving and administering customer orders, collaborating with internal teams, and ensuring seamless communication and customer satisfaction. This position requires a highly organized, detail-oriented individual with excellent communication skills, problem-solving abilities, and proficiency in CRM systems and Microsoft Office. The role offers a competitive salary range of $50,000 to $70,000 per year and is set within a professional, clean, and safe work environment that fosters career growth and work-life balance.

Job Requirements

high school diploma or GED
minimum 2 years of experience in an aviation sales and customer support environment
proficiency with CRM systems and Microsoft Office
ability to spend most of the day on the phone in an open office environment
strong attention to detail
problem-solving skills with critical thinking and prioritizing abilities
organized, focused, and results oriented

Job Qualifications

high school diploma or GED
minimum 2 years of experience in an aviation sales and customer support environment
experience in relationship building and providing superior customer service
proficiency with CRM systems and Microsoft Office
excellent verbal, written, and interpersonal communication skills

Job Duties

serve as the point of contact for customers via phone and email, recording all activities in the ERP system
receive, enter, and manage orders for new product purchases and existing product maintenance
collaborate with internal stakeholders to provide customers with accurate order, pricing, and lead time information
actively participate in sales and marketing campaigns
assist customers with various account questions