Account Supervisor

Glendale, AZ, USA|Onsite

Job Overview

Compensation

Salary

Range $68,338.70 - $85,423.59

Benefits

Medical

Dental

Vision

Life insurance

401(k)

Paid vacation

Sick Time

Holidays

Tuition Reimbursement

Free Meals

on-site parking

career growth

Job Description

SkyChefs has been a leading name in aviation culinary and airline services since its inception in 1942. Established with a rich legacy of operational excellence and culinary expertise, SkyChefs serves as a trusted partner to the nation's top airlines and retailers. Operating across 43 sites throughout the United States, the company delivers millions of meals annually, combining superior quality with exceptional service experiences. Known for innovation in aviation culinary, airline services, last-mile logistics, and retail commerce, SkyChefs has consistently set industry standards and continues to expand its reach and impact. The company fosters a culture of teamwork and growth, making it more than just a workplace – it's a place for career advancement and meaningful contributions in a dynamic environment. SkyChefs prioritizes its people, recognizing them as the core of its success and the driving force behind delivering excellence at every altitude.

The role of Account Supervisor at SkyChefs, based in Phoenix, USA, is an opportunity to join this prestigious organization on-site. This position offers a competitive salary range of $68,338.70 to $85,423.59 and involves managing crucial airline accounts to ensure superior service delivery and operational success. The Account Supervisor acts as the primary interface between SkyChefs and its airline partners, fostering strong relationships and aligning operational teams to meet and exceed customer expectations. Managing day-to-day account activities, including contract compliance, billing accuracy, and service execution, this role demands a proactive leader with a strategic outlook. The role also includes monitoring performance metrics, coordinating catering operations for on-time flight departures, and managing inventory to support seamless service. Emphasizing collaboration, the Account Supervisor works closely with cross-functional teams to implement service changes and maintain regulatory compliance, ensuring the highest standards of safety, quality, and customer satisfaction.

This position requires strong communication skills, organizational ability, and a keen eye for detail to handle multiple priorities in a fast-paced, time-sensitive environment. A successful Account Supervisor at SkyChefs will demonstrate the ability to manage operational costs effectively while driving continuous improvement initiatives and delivering customer-focused solutions. The role offers the chance to make a significant impact within a global leader in airline services, with opportunities for long-term career growth and development in a supportive and innovative workplace. Joining SkyChefs means becoming part of a team dedicated to culinary excellence, operational precision, and outstanding client partnerships at every stage of the journey.

Job Requirements

Bachelor's degree in business, hospitality, aviation, supply chain, or a related field, or an equivalent combination of education and relevant experience
3-5 years of experience in a customer-facing, operations, service, account management, or logistics environment
Experience in aviation, airline catering, food service, hospitality, transportation, or supply chain operations is strongly preferred
Demonstrated ability to build trusted relationships, communicate effectively across all levels of an organization, and influence positive outcomes
Strong organizational skills with exceptional attention to detail, follow-through, and the ability to manage multiple priorities simultaneously
Proven experience managing operational costs, including labor, inventory, or product-related expenses, while maintaining service excellence
Ability to perform effectively in a dynamic, fast-paced, and time-sensitive environment where adaptability and problem-solving are essential
Proficiency in Microsoft Office Suite and other business management systems, with the ability to analyze data and communicate insights effectively
Valid driver's license with the ability to travel within operational areas as required
Experience working in unionized, highly regulated, or compliance-driven environments is a plus

Job Qualifications

Bachelor's degree in business, hospitality, aviation, supply chain, or a related field, or an equivalent combination of education and relevant experience
3-5 years of experience in a customer-facing, operations, service, account management, or logistics environment
Experience in aviation, airline catering, food service, hospitality, transportation, or supply chain operations is strongly preferred
Demonstrated ability to build trusted relationships, communicate effectively across all levels of an organization, and influence positive outcomes
Strong organizational skills with exceptional attention to detail, follow-through, and the ability to manage multiple priorities simultaneously
Proven experience managing operational costs, including labor, inventory, or product-related expenses, while maintaining service excellence
Ability to perform effectively in a dynamic, fast-paced, and time-sensitive environment where adaptability and problem-solving are essential
Proficiency in Microsoft Office Suite and other business management systems, with the ability to analyze data and communicate insights effectively
Valid driver's license with the ability to travel within operational areas as required

Job Duties

Serve as the primary point of contact for assigned airline partners, building strong customer relationships and acting as the liaison between airline representatives, the Customer Service Center (CSC), and Key Account Managers
Ensure accurate account billing, provisioning, and service delivery, maintaining alignment with customer agreements and operational requirements
Oversee inventory management and maintain established par levels for customer-specific products, equipment, and supplies to support uninterrupted operations
Monitor and validate equipment inventories, ensuring timely and accurate counts while maintaining accountability and operational readiness
Drive on-time flight departures by coordinating catering operations and ensuring adherence to airline service standards and scheduling requirements
Partner with cross-functional teams to successfully implement airline menu, service, and flight cycle changes while minimizing operational disruption
Champion compliance with customer specifications, regulatory requirements, and company policies, including FDA, HACCP, safety, and quality standards, in collaboration with Quality and Operations teams