Account Supervisor

Phoenix, AZ, USA|Onsite

Job Overview

Compensation

Salary

Range $68,338.70 - $85,423.59

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

401(k) Plan

Paid vacation

sick leave

Tuition Reimbursement

Free Meals

on-site parking

Career growth opportunities

Job Description

SkyChefs is a premier culinary and airline catering company with a rich history dating back to 1942. As a trusted partner to the nation’s leading airlines and retailers, SkyChefs operates 43 sites across the United States, delivering millions of meals and exceptional service experiences every year. The company is known for its commitment to culinary excellence, operational expertise, and continuous innovation, setting the industry standard in aviation culinary services, airline support, last-mile logistics, and retail commerce. SkyChefs prides itself on its team-oriented, fast-paced work environment, where employees are valued as the heart of the company’s success. They offer not only jobs, but career opportunities that foster growth, leadership, and meaningful impact within the aviation catering industry.

The role of Account Supervisor at SkyChefs, located on-site in Phoenix, USA, with a salary range of $68,338.70 to $85,423.59, is a critical position focused on managing key airline accounts and ensuring outstanding service delivery. As the strategic liaison between airline partners and SkyChefs’ internal operations, the Account Supervisor ensures seamless coordination and service excellence from start to finish. This role requires overseeing daily account management functions, including contract compliance, customized in-flight catering solutions, and operational efficiency improvements. The Account Supervisor plays a pivotal role in fostering strong client relationships, resolving challenges, and aligning expectations to maintain and enhance customer satisfaction.

Success in this role demands a proactive leader who can collaboratively work across departments to meet business goals, manage budgets, and monitor performance metrics that drive efficiency and quality. The Account Supervisor is also responsible for maintaining operational readiness by managing equipment inventories, overseeing inventory levels of customer-specific products, and ensuring adherence to airline service standards and regulatory compliance such as FDA, HACCP, safety, and quality regulations. The position offers an exciting opportunity to influence the delivery of industry-leading aviation catering solutions while working with a globally recognized leader in the aviation food service industry. Joining SkyChefs as an Account Supervisor means contributing to a culture of safety, excellence, and customer-focused innovation while enjoying long-term career growth prospects within a supportive and dynamic organization.

Job Requirements

Bachelor's degree in business, hospitality, aviation, supply chain, or a related field, or equivalent combination of education and relevant experience
3-5 years of experience in a customer-facing, operations, service, account management, or logistics environment
Experience in aviation, airline catering, food service, hospitality, transportation, or supply chain operations is preferred
Strong communication skills and ability to build trusted relationships
Exceptional organizational skills and the ability to manage multiple priorities
Proven experience managing operational costs including labor, inventory, and product-related expenses
Ability to adapt and problem-solve in a fast-paced, dynamic environment
Proficiency in Microsoft Office Suite and business management systems
Valid driver's license and ability to travel as needed
Experience in unionized, compliance-driven environments is advantageous

Job Qualifications

Bachelor's degree in Business, Hospitality, Aviation, Supply Chain, or a related field, or an equivalent combination of education and relevant experience
3-5 years of experience in a customer-facing, operations, service, account management, or logistics environment
Experience in aviation, airline catering, food service, hospitality, transportation, or supply chain operations is strongly preferred
Demonstrated ability to build trusted relationships, communicate effectively across all levels of an organization, and influence positive outcomes
Strong organizational skills with exceptional attention to detail, follow-through, and the ability to manage multiple priorities simultaneously
Proven experience managing operational costs, including labor, inventory, or product-related expenses, while maintaining service excellence
Ability to perform effectively in a dynamic, fast-paced, and time-sensitive environment where adaptability and problem-solving are essential
Proficiency in Microsoft Office Suite and other business management systems, with the ability to analyze data and communicate insights effectively
Valid driver's license with the ability to travel within operational areas as required
Experience working in unionized, highly regulated, or compliance-driven environments is a plus

Job Duties

Serve as the primary point of contact for assigned airline partners, building strong customer relationships and acting as the liaison between airline representatives, the Customer Service Center (CSC), and Key Account Managers
Ensure accurate account billing, provisioning, and service delivery, maintaining alignment with customer agreements and operational requirements
Oversee inventory management and maintain established par levels for customer-specific products, equipment, and supplies to support uninterrupted operations
Monitor and validate equipment inventories, ensuring timely and accurate counts while maintaining accountability and operational readiness
Drive on-time flight departures by coordinating catering operations and ensuring adherence to airline service standards and scheduling requirements
Partner with cross-functional teams to successfully implement airline menu, service, and flight cycle changes while minimizing operational disruption
Champion compliance with customer specifications, regulatory requirements, and company policies, including FDA, HACCP, safety, and quality standards, in collaboration with Quality and Operations teams