Account Supervisor

Gilbert, AZ, USA|Onsite

Job Overview

Compensation

Salary

Range $68,338.70 - $85,423.59

Benefits

Medical insurance

Dental Insurance

vision coverage

Employer-paid life insurance

Accidental death and dismemberment (AD&D) insurance

401(k) with Company Match

Paid vacation

Paid sick time

Paid holidays

Tuition Reimbursement

Free Meals

on-site parking

long-term career growth

Job Description

SkyChefs is a distinguished company with a rich history dating back to 1942, renowned for delivering culinary excellence in aviation catering and related services. Operating across 43 sites throughout the United States, SkyChefs is a trusted partner to leading airlines and retailers, providing millions of meals and exceptional service annually. Committed to operational excellence, culinary expertise, and continuous innovation, the company is recognized as a leader in aviation culinary, airline services, last-mile logistics, and retail commerce. The culture at SkyChefs emphasizes teamwork, growth, and a commitment to quality and reliability, making it a premier employer in the food service and aviation industry. Employees at SkyChefs are encouraged to grow, lead, and make meaningful contributions within a fast-paced and dynamic environment. This on-site position is located in Phoenix, USA, with a competitive salary range between $68,338.70 and $85,423.59, offering a balanced opportunity for professional development and impact.

The role of Account Supervisor at SkyChefs involves serving as a strategic liaison between airline partners and internal teams. This position is critical in ensuring outstanding service delivery and seamless account management for key airline customers. The Account Supervisor acts as the primary point of contact, aligning client expectations, resolving issues, and driving operational excellence at every level. This role requires oversight of daily account operations, close collaboration with operational teams, and a focus on contract compliance to enhance customer satisfaction. The Account Supervisor is also responsible for monitoring budgets, managing performance metrics, and fostering a culture of continuous improvement. This position suits proactive leaders who excel in fast-paced environments and are passionate about cultivating strong client relationships while delivering exceptional results that reflect SkyChefs’ legacy of quality and innovation.

Job Requirements

Bachelor's degree in business, hospitality, aviation, supply chain, or related field, or equivalent combination of education and relevant experience
3-5 years of experience in a customer-facing, operations, service, account management, or logistics environment
Experience in aviation, airline catering, food service, hospitality, transportation, or supply chain operations preferred
Demonstrated ability to build trusted relationships and communicate effectively across organizational levels
Strong organizational skills with attention to detail and ability to multitask
Proven experience managing operational costs while maintaining service excellence
Ability to work effectively in a fast-paced, dynamic environment requiring adaptability and problem-solving
Proficiency in Microsoft Office Suite and business management systems
Valid driver's license and ability to travel as needed
Experience in unionized or compliance-driven environments is an asset

Job Qualifications

Bachelor's degree in business, hospitality, aviation, supply chain, or a related field, or equivalent combination of education and relevant experience
3-5 years of experience in a customer-facing, operations, service, account management, or logistics environment
Experience in aviation, airline catering, food service, hospitality, transportation, or supply chain operations is strongly preferred
Demonstrated ability to build trusted relationships, communicate effectively across all levels of an organization, and influence positive outcomes
Strong organizational skills with exceptional attention to detail, follow-through, and ability to manage multiple priorities simultaneously
Proven experience managing operational costs, including labor, inventory, or product-related expenses, while maintaining service excellence
Ability to perform effectively in a dynamic, fast-paced, and time-sensitive environment where adaptability and problem-solving are essential
Proficiency in Microsoft Office Suite and other business management systems, with ability to analyze data and communicate insights effectively
Valid driver's license with ability to travel within operational areas as required
Experience working in unionized, highly regulated, or compliance-driven environments is a plus

Job Duties

Serve as the primary point of contact for assigned airline partners, building strong customer relationships and acting as the liaison between airline representatives, the Customer Service Center (CSC), and Key Account Managers
Ensure accurate account billing, provisioning, and service delivery, maintaining alignment with customer agreements and operational requirements
Oversee inventory management and maintain established par levels for customer-specific products, equipment, and supplies to support uninterrupted operations
Monitor and validate equipment inventories, ensuring timely and accurate counts while maintaining accountability and operational readiness
Drive on-time flight departures by coordinating catering operations and ensuring adherence to airline service standards and scheduling requirements
Partner with cross-functional teams to successfully implement airline menu, service, and flight cycle changes while minimizing operational disruption
Champion compliance with customer specifications, regulatory requirements, and company policies, including FDA, HACCP, safety, and quality standards, in collaboration with Quality and Operations teams
Maintain and update customer specifications, proactively communicating changes and ensuring operational teams are aligned with evolving requirements
Monitor customer performance metrics and measurement systems, ensuring operational execution consistently meets or exceeds service expectations
Coordinate customer audits, evaluations, and business reviews, distributing feedback to department leaders and driving timely response plans and continuous improvement initiatives
Promote a culture of safety and operational excellence by ensuring adherence to airline-specific safety requirements and company standards
Manage and analyze flight attendant feedback, service comments, and delay trends to identify improvement opportunities and enhance the overall customer experience
Support culinary presentations, menu showcases, and customer-facing events in partnership with the Executive Chef and operational leadership teams
Track and report quality performance metrics, leveraging data-driven insights to improve service consistency and customer satisfaction
Ensure customer-owned inventory and specialized products are properly managed, maintained, and available to support service commitments
Lead and contribute to special customer projects, process improvement initiatives, and strategic programs designed to enhance operational performance and strengthen client partnerships