Account Supervisor

Glendale, AZ, USA|Onsite

Job Overview

Compensation

Salary

Range $68,338.70 - $85,423.59

Benefits

Medical insurance

Dental Insurance

vision coverage

Life insurance

accidental death and dismemberment insurance

401(k) with Company Match

Paid vacation

Paid sick time

Paid holidays

Tuition Reimbursement

Free Meals

on-site parking

long-term career growth

Job Description

SkyChefs is a distinguished company dedicated to culinary excellence and operational precision, established in 1942. Serving as a trusted partner to the nation’s leading airlines and retailers, SkyChefs operates across 43 sites in the United States, delivering millions of meals annually with an unwavering commitment to quality and innovation. As a pioneering leader in aviation culinary, airline services, last-mile logistics, and retail commerce, SkyChefs stands at the forefront of the industry by combining culinary expertise with operational excellence and continuous innovation. This commitment ensures that every meal and service experience meets the highest standards from preparation to delivery. The company values its employees as the heart and driving force behind its success, offering a fast-paced, team-oriented environment where careers grow through leadership and impactful roles. SkyChefs not only provides jobs but also offers opportunities for professional development and lasting career growth within a global organization. The position available is for an Account Supervisor based in Phoenix, USA, offering an on-site work setting with a competitive salary range of $68,338.70 to $85,423.59. This role is vital in ensuring exemplary service delivery and client relationship management, acting as the strategic intermediary between airline partners and internal operational teams. The Account Supervisor monitors and drives operational performance, ensuring compliance with contracts and elevating customer satisfaction through customized, world-class in-flight catering solutions. This leadership role demands a proactive approach to managing budgets, performance metrics, and cross-functional partnerships to meet and exceed business objectives. If you thrive in dynamic, fast-moving environments and are passionate about client engagement and operational excellence, this career opportunity at SkyChefs offers a platform to make a meaningful impact and advance within an industry leader committed to culinary and operational standards.

Job Requirements

Bachelor's degree in Business, Hospitality, Aviation, Supply Chain, or a related field, or equivalent combination of education and experience
3-5 years of experience in customer-facing, operations, service, account management, or logistics roles
Experience in aviation, airline catering, food service, hospitality, transportation, or supply chain operations preferred
Strong communication and relationship-building skills
Excellent organizational skills with attention to detail and ability to multitask
Experience managing operational budgets and costs
Ability to work in a fast-paced, dynamic environment
Proficiency in Microsoft Office Suite and business management software
Valid driver's license
Ability to travel within operational areas
Experience in unionized, regulated, or compliance-focused settings is advantageous

Job Qualifications

Bachelor's degree in Business, Hospitality, Aviation, Supply Chain, or a related field, or an equivalent combination of education and relevant experience
3-5 years of experience in a customer-facing, operations, service, account management, or logistics environment
Experience in aviation, airline catering, food service, hospitality, transportation, or supply chain operations is strongly preferred
Demonstrated ability to build trusted relationships, communicate effectively across all levels of an organization, and influence positive outcomes
Strong organizational skills with exceptional attention to detail, follow-through, and the ability to manage multiple priorities simultaneously
Proven experience managing operational costs, including labor, inventory, or product-related expenses, while maintaining service excellence
Ability to perform effectively in a dynamic, fast-paced, and time-sensitive environment where adaptability and problem-solving are essential
Proficiency in Microsoft Office Suite and other business management systems, with the ability to analyze data and communicate insights effectively
Valid driver's license with the ability to travel within operational areas as required
Experience working in unionized, highly regulated, or compliance-driven environments is a plus

Job Duties

Serve as the primary point of contact for assigned airline partners, building strong customer relationships and acting as the liaison between airline representatives, the Customer Service Center (CSC), and Key Account Managers
Ensure accurate account billing, provisioning, and service delivery, maintaining alignment with customer agreements and operational requirements
Oversee inventory management and maintain established par levels for customer-specific products, equipment, and supplies to support uninterrupted operations
Monitor and validate equipment inventories, ensuring timely and accurate counts while maintaining accountability and operational readiness
Drive on-time flight departures by coordinating catering operations and ensuring adherence to airline service standards and scheduling requirements
Partner with cross-functional teams to successfully implement airline menu, service, and flight cycle changes while minimizing operational disruption
Champion compliance with customer specifications, regulatory requirements, and company policies, including FDA, HACCP, safety, and quality standards, in collaboration with Quality and Operations teams
Maintain and update customer specifications, proactively communicating changes and ensuring operational teams are aligned with evolving requirements
Monitor customer performance metrics and measurement systems, ensuring operational execution consistently meets or exceeds service expectations
Coordinate customer audits, evaluations, and business reviews, distributing feedback to department leaders and driving timely response plans and continuous improvement initiatives
Promote a culture of safety and operational excellence by ensuring adherence to airline-specific safety requirements and company standards
Manage and analyze flight attendant feedback, service comments, and delay trends to identify improvement opportunities and enhance the overall customer experience
Support culinary presentations, menu showcases, and customer-facing events in partnership with the Executive Chef and operational leadership teams
Track and report quality performance metrics, leveraging data-driven insights to improve service consistency and customer satisfaction
Ensure customer-owned inventory and specialized products are properly managed, maintained, and available to support service commitments
Lead and contribute to special customer projects, process improvement initiatives, and strategic programs designed to enhance operational performance and strengthen client partnerships