Account Supervisor

San Marcos, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $21.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

401(k)

Health Insurance

Paid Time Off

employee development

Military friendly

comprehensive benefits

Job Description

ABM (NYSE: ABM) is a leading global provider of facility services and solutions dedicated to creating cleaner, healthier, and more sustainable environments. Founded in 1909, ABM has grown to serve over 20,000 clients across a wide array of industries, including commercial office buildings, universities, airports, hospitals, data centers, manufacturing plants, distribution centers, and entertainment venues. With a workforce of over 100,000 employees and more than 350 offices located throughout the United States, United Kingdom, Republic of Ireland, and other international locations, ABM’s expansive service offerings cover janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical services, landscape and turf care, and mission-critical solutions. The company is publicly traded and boasts annualized revenues nearing $8 billion, underscoring its industry leadership and commitment to quality and performance in facilities management.

The Account Supervisor role at ABM is a dynamic and essential leadership position responsible for the oversight of daily janitorial operations at assigned client sites. This position ensures that cleanliness standards, safety compliance, and customer satisfaction benchmarks are consistently achieved. The Account Supervisor plays a critical role as the on-site liaison between operations leadership and the client, guaranteeing all contractual obligations and service level agreements are met. The role requires hands-on management and direction of frontline janitorial staff, including the supervision, training, scheduling, performance coaching, and corrective actions necessary to maintain high standards of service.

Employees in this role are pivotal in conducting regular facility inspections to uphold quality, sanitation, and safety standards while proactively addressing facility and operational issues in a timely and professional manner. In addition, the Account Supervisor assists with onboarding new team members, monitoring timekeeping, attendance, payroll accuracy, and inventory management for cleaning supplies and equipment.

The position offers an hourly pay rate of $21.00, which is competitive and reflective of the candidate’s experience, skills, geographic location, and alignment with market standards. ABM also provides a comprehensive benefits package including a 401(k) plan with company matching contributions, health benefits, and employee development opportunities. Candidates can expect to engage in a fast-paced work environment that requires excellent communication skills, flexibility to work varied schedules including evenings, weekends, and holidays, and the ability to manage multiple priorities effectively.

ABM is an equal opportunity employer committed to diversity, inclusion, and providing reasonable accommodations to individuals with disabilities. The company actively participates in the U.S. Department of Homeland Security’s E-Verify program and is known for being a military-friendly employer offering training and career advancement opportunities for veterans transitioning to civilian careers. This role represents an excellent opportunity for professionals with supervisory experience in janitorial or facilities services seeking to advance their careers within a leading facilities management company that values operational excellence and client satisfaction.

Job Requirements

High school diploma or equivalent
2+ years of supervisory experience in janitorial, custodial, or facilities services
Strong leadership and people-management skills
Knowledge of cleaning methods, equipment, chemicals, and safety practices
Ability to manage multiple priorities in a fast-paced environment
Excellent communication and customer service skills
Proficient in basic computer applications such as email, scheduling, and timekeeping systems
Flexible schedule
may require evenings, weekends, or holidays

Job Qualifications

High school diploma or equivalent
2+ years of supervisory experience in janitorial, custodial, or facilities services
Strong leadership and people-management skills
Knowledge of cleaning methods, equipment, chemicals, and safety practices
Ability to manage multiple priorities in a fast-paced environment
Excellent communication and customer service skills
Proficient in basic computer applications such as email, scheduling, and timekeeping systems
Flexible schedule
may require evenings, weekends, or holidays
Experience supporting contract or multi-site janitorial operations preferred
OSHA certification or safety training preferred
Bilingual abilities preferred but not required

Job Duties

Supervise day-to-day janitorial operations to ensure contract specifications and service level agreements are met
Lead, train, and supervise janitorial staff
provide coaching, corrective action, and performance feedback as needed
Create and manage employee schedules, ensuring adequate coverage for all shifts and special needs
Conduct regular facility inspections to ensure quality, safety, and sanitation standards are maintained
Address and resolve operational issues, employee concerns, and service requests promptly and professionally
Assist with onboarding, training, and ongoing development of team members
Monitor timekeeping, attendance, and payroll accuracy
Manage inventory of supplies and equipment
place orders as needed and control costs
Ensure compliance with company policies, OSHA regulations, and client site requirements
Support special projects, events, and deep-cleaning initiatives
Communicate effectively with Operations Managers and clients regarding performance, staffing, and service needs