Account Supervisor

LSG Sky Chefs is a global leader in airline catering and hospitality services, renowned for delivering not only meals but also reliability, precision, and trust at 30,000 feet. As the world's largest airline catering and hospitality provider, the company has a strong reputation marked by awards such as the Airline Caterer of the Year in North America for the years 2023-2025. With a commitment to operational excellence and strong partnerships, LSG Sky Chefs serves a diverse range of airline customers, ensuring the highest standards are met in delivering in-flight catering services worldwide.

The Account Supervisor role at LSG Sky Chefs is a critical position designed for a professional who thrives on partnership, accuracy, and meticulous follow-through. Located in Phoenix, USA, this on-site position offers a competitive salary ranging from $56,949.36 to $71,186.70 annually. The Account Supervisor acts as the principal liaison between airline partners and the internal operations teams, ensuring alignment of expectations and flawless service delivery. The individual in this role is responsible for coordinating daily activities, managing client needs, monitoring contract compliance, and driving customer satisfaction through continuous operational improvements and growth opportunities.

This role demands a strong focus on budget management and performance monitoring to uphold LSG Sky Chefs' high standards of quality, safety, and efficiency. The Account Supervisor is also instrumental in managing billing accuracy, provisioning, inventory control according to customer specifications, and supporting on-time flight departures by coordinating catering plans including last-minute adjustments. Additionally, collaboration with quality and operations teams to ensure food safety compliance and participation in airline audits and service evaluations are essential components of the role.

Working at LSG Sky Chefs means joining a company dedicated to fostering career growth within a global organization that values its employees deeply. The company offers numerous benefits such as medical, dental, and vision coverage starting from day one, employer-paid life insurance and AD&D, a 401(k) plan with company match, paid vacation, sick leave, holidays, tuition reimbursement, free meals, and on-site parking. The Account Supervisor position provides a dynamic work environment where no two days are the same, and success is measured by effective relationship management and operational execution rather than sales quotas.

In this role, an individual will spend their days reviewing service performance, analyzing quality scores, coordinating with airline partners and internal teams, managing inventory and billing protocols, supporting audits, and ensuring overall seamless operations. This role is ideally suited for a candidate with a bachelor's degree or equivalent experience, 3-5 years in customer-facing, operations, or service roles, preferably within aviation, food service, hospitality, catering, or logistics sectors. Candidates should possess strong communication and relationship-building skills, a keen eye for detail, experience managing cost drivers, comfort working in fast-paced environments, and proficiency in Microsoft Office and business tools. Experience in regulated or union environments is considered a plus.

LSG Sky Chefs is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity and inclusion for women, minorities, veterans, and individuals with disabilities.