Account Manager - Valet Operations - Intercontinental Hotel (Cleveland Clinic)
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $58,000.00 - $60,000.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
company-paid basic life insurance
Company-paid short-term disability
company-paid long-term disability
401k retirement savings plan
Paid Time Off
Paid holidays
paid floating holidays
Job Description
Towne Park is a leading hospitality services company dedicated to creating exceptional experiences for patients, visitors, and guests at numerous locations. With a commitment to delivering compassionate service, Towne Park aims to brighten the day of everyone they serve by easing anxieties, providing memorable experiences, and supporting colleagues in a positive work environment. Their focus is on customer satisfaction and making a meaningful impact that creates smiles and lasting impressions. Towne Park operates with a strong emphasis on service quality, safety, and teamwork, making it a rewarding place to build a career. The company is committed to fostering an inclusive culture where employees can grow, thrive, and contribute to a meaningful mission.
The Account Manager role at Towne Park involves directly overseeing a Tier 1 or Tier 2 account, managing the overall account performance including financial outcomes, guest and patient satisfaction, and client relationships. This position demands a strong understanding of business metrics, contract management, financial forecasting, and labor scheduling. The Account Manager is also responsible for leading recruitment efforts, employee development, performance management, and fostering a productive workplace culture. Additionally, the role requires close collaboration with clients to ensure service standards meet or exceed expectations, as well as actively taking part in sales activities to grow business opportunities.
The ideal candidate will demonstrate leadership in managing staff, maintaining compliance with safety and risk management protocols, and utilizing Towne Park's business systems efficiently. This full-time position offers competitive compensation with an annual base salary range of $58,000 to $60,000, along with the possibility of annual incentive bonuses. Towne Park further supports its employees through comprehensive benefits that include medical, dental, and vision insurance, company-paid life and disability coverage, and a 401k retirement plan. Paid time off accruals and paid holidays provide a balanced work-life environment. Joining Towne Park means becoming part of a company where every day provides an opportunity to create a positive impact for clients, guests, and team members alike, truly making a difference beyond just a job.
The Account Manager role at Towne Park involves directly overseeing a Tier 1 or Tier 2 account, managing the overall account performance including financial outcomes, guest and patient satisfaction, and client relationships. This position demands a strong understanding of business metrics, contract management, financial forecasting, and labor scheduling. The Account Manager is also responsible for leading recruitment efforts, employee development, performance management, and fostering a productive workplace culture. Additionally, the role requires close collaboration with clients to ensure service standards meet or exceed expectations, as well as actively taking part in sales activities to grow business opportunities.
The ideal candidate will demonstrate leadership in managing staff, maintaining compliance with safety and risk management protocols, and utilizing Towne Park's business systems efficiently. This full-time position offers competitive compensation with an annual base salary range of $58,000 to $60,000, along with the possibility of annual incentive bonuses. Towne Park further supports its employees through comprehensive benefits that include medical, dental, and vision insurance, company-paid life and disability coverage, and a 401k retirement plan. Paid time off accruals and paid holidays provide a balanced work-life environment. Joining Towne Park means becoming part of a company where every day provides an opportunity to create a positive impact for clients, guests, and team members alike, truly making a difference beyond just a job.
Job Requirements
- associate’s degree preferred or equivalent experience
- minimum two years related experience and/or training
- knowledge of general business practices including accounting, human resources and customer service
- ability to drive manual transmission
- valid driver’s license and clean driving record
- at least 18 years of age
- ability to pass criminal background check
- ability to pass MVR and drug screening
Job Qualifications
- associate’s degree preferred and a minimum of two years of related experience and/or training or equivalent combination of education and experience
- knowledge of general business practices including accounting, human resources and customer service
- must be able to drive manual transmission
- must have and maintain a valid driver’s license and clean driving record
- must be at least 18 years of age and able to pass a criminal background, MVR and drug screen
Job Duties
- understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance
- demonstrates the ability to improve the financial performance and profitability of the account
- understands the contractual agreement and recognizes ways to maximize opportunities
- manages scheduling, overtime for associates under supervision, tip reporting, and timekeeping
- ensures forecasts, payroll and accounting reports are on time and accurate
- is actively engaged in recruitment and hiring processes
- fosters an environment that retains talented associates
- conducts regular performance appraisals and provides coaching for direct reports
- ensures guest and patient service experience is consistently delivered
- efficiently allocates labor resources to support service delivery
- develops cohesive working relationships with clients' staff members
- maintains regular communication with clients and follows through on commitments
- fully understands and utilizes systems to control assets and expenditures
- ensures all associates are trained in safety and loss prevention procedures
- maintains safety and security procedures and reports accidents immediately
- maintains relationships with present clients to obtain references and leads
- monitors existing client’s business for growth opportunities
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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