Account Manager Valet & Parking Services- Pendry Baltimore, MD

Towne Park is a leading hospitality services company dedicated to creating exceptional experiences that bring smiles to the millions of patients, visitors, and guests they serve. The company prides itself on delivering compassionate service that helps ease the anxiety of patients and their families, creating memorable experiences for guests in new cities, and fostering a supportive and encouraging work environment for its associates. Towne Park's mission centers on making a positive impact every day, which drives its employees to exceed customer and client expectations consistently.

Towne Park offers rewarding career opportunities where associates can grow their skills, contribute meaningfully, and see the direct impact of their work. The company is committed to competitive, fair compensation based on job-related skills, experience, education, and location. Employees may also receive incentive bonuses subject to their job classification and company policies.

The role of the Account Manager at Towne Park involves direct oversight of one Tier 1 or Tier 2 account within the company. The Account Manager bears full responsibility for delivering outstanding financial performance, guest and patient satisfaction, and meeting client satisfaction objectives. This role requires someone who can effectively manage business systems, human resources, guest service, client relationships, safety and risk management, and sales efforts within their assigned account. The Account Manager will use Towne Park's systems and standardized procedures to optimize operational efficiency and ensure compliance with company policies.

This position requires a strong leader who is skilled in recruitment, training, coaching, and performance management of associates to maintain a high-performing team. The Account Manager must ensure that all associates are engaged, motivated, and equipped with the necessary tools to deliver superior service consistently. In addition, the candidate will maintain strong, cohesive relationships with clients by adhering to communication protocols, understanding their service standards, and finding opportunities for business growth.

The role involves significant responsibility for financial management aspects like forecasting, claims, payroll, scheduling, overtime, and tip reporting. The Account Manager must use these metrics to improve profitability and operational effectiveness.

Safety is paramount at Towne Park, and the Account Manager plays a critical role in ensuring all safety procedures are followed, accidents are reported promptly, and associates are trained adequately in risk prevention and loss management. This position also demands the ability to handle multiple complex projects, maintain professionalism in challenging situations, and demonstrate computer proficiency, particularly with MS Office and point-of-sale applications.

Towne Park values diversity and expects the Account Manager to represent the company professionally across various settings, demonstrating respect for diverse cultures. This role requires excellent verbal and written communication skills to interact with all organizational levels effectively.

Overall, the Account Manager position at Towne Park offers a vibrant opportunity to be an impactful leader within a company committed to quality service and operational excellence. The annual base pay for this role ranges from $57,600 to $86,400, and employees gain access to comprehensive benefits, including health insurance, retirement plans, paid time off, and incentives to foster personal and professional growth.