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Account Manager - Valet & Parking Services - Kernodle Clinic

Burlington, NC, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $55,000.00 - $62,000.00
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Work Schedule

Standard Hours
Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
basic life insurance
AD&D insurance
short-term disability
long-term disability
401k retirement savings plan
Paid Time Off
Paid holidays
paid floating holidays

Job Description

Towne Park is a leading hospitality services company dedicated to delivering exceptional customer experiences across a variety of environments, including healthcare facilities, airports, and urban areas. With a strong commitment to creating smiles and positive impacts, Towne Park places a high emphasis on compassionate service, customer satisfaction, and operational excellence. The company serves millions of patients, visitors, and guests annually, providing an enriching work atmosphere where every team member's contribution matters. Towne Park values diversity, inclusion, and teamwork, offering employees a rewarding career path with the opportunity to make meaningful differences in the lives of others daily.

The Account Manager position at Towne Park is a critical leadership role focused on overseeing the performance of a designated Towne Park account, particularly Tier 1 or Tier 2 accounts. This role demands a balance of financial acumen, team management skills, and outstanding client relationship abilities to achieve financial goals and exceed guest and client satisfaction objectives. Account Managers work closely with teams and clients, managing operations to ensure compliance with standards, enhancing profitability, and driving continuous improvement in service delivery. This is an on-site position requiring hands-on leadership, and it involves engaging with clients, managing resources, and leading associate teams to success.

Towne Park offers a competitive salary range of $55,000 to $62,000 annually, commensurate with skills, experience, and location, and eligibility for additional annual incentive bonuses. Employees benefit from comprehensive insurance options, including medical, dental, vision, accident, and critical illness coverage, along with company-paid basic life and AD&D insurance and disability protection. The company supports employee wellness and financial security through a robust 401k retirement plan. Paid time off accruals and paid holidays promote a healthy work-life balance. Towne Park seeks professionals who are dedicated, dynamic, and ready to lead service-focused teams to deliver excellence consistently.

Job Requirements

  • Associate’s degree preferred and a minimum of two (2) years of related experience and/or training
  • OR equivalent combination of education and/or experience
  • Knowledge of general business practices including accounting, human resources and customer service
  • Must be able to drive manual transmission
  • Must have and maintain a valid driver’s license and clean driving record
  • For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen

Job Qualifications

  • Associate’s degree preferred and a minimum of two (2) years of related experience and/or training
  • OR equivalent combination of education and/or experience
  • Knowledge of general business practices including accounting, human resources and customer service
  • Must be able to drive manual transmission
  • Must have and maintain a valid driver’s license and clean driving record
  • For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen

Job Duties

  • Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance
  • Demonstrates the ability to improve the financial performance and profitability of the account
  • Understands the contractual agreement and recognizes ways to maximize opportunities
  • Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover
  • Manages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeeping
  • Ensures that forecasts, payroll and accounting reports are on time and accurate
  • Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures

Job Criteria

Experience

Mid Level (3-7 years)


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