Account Manager - Valet & Parking Services - Cleveland Clinic ED

Towne Park is a reputable hospitality services company dedicated to creating exceptional experiences for patients, visitors, and guests. Known for its commitment to making a positive impact beyond just providing jobs, Towne Park focuses on delivering compassionate service that eases anxiety for patients and their families, creates memorable experiences for guests in new cities, and supports its team members in meaningful ways. The company strives to foster smiles and satisfaction among everyone it serves, which is a core reason behind its operation. Towne Park's culture emphasizes making a difference every day through attentive customer care and team collaboration, which has established it as a trusted provider in the hospitality space.

The Account Manager role at Towne Park is a vital position directly overseeing one Tier 1 or 2 Towne Park account, responsible for the overall performance related to financial outcomes, guest or patient satisfaction, and client satisfaction. This position has a significant influence on the success of the account by driving business metrics, managing operational compliance, and ensuring high service standards. The Account Manager plays an active role in financial and business systems management, including forecasting, payroll, scheduling, and maximizing contractual opportunities to improve profitability.

In addition, the Account Manager takes charge of human resource functions by participating in recruitment, retention, and training processes to cultivate a motivated and skilled team. They focus on associate engagement, performance appraisal, and coaching to ensure team development and talent recognition. Strong service management skills are required to deliver consistent guest or patient experiences while efficiently allocating labor and integrating Towne Park's service standards with those of clients.

Client relations management is another critical aspect of the role, requiring the Account Manager to build strong partnerships with client staff, maintain communication, and work proactively towards exceeding client expectations and growing Towne Park’s business presence. The role also includes ensuring compliance with corporate systems and safety protocols, managing risk and safety concerns, and executing sales responsibilities by maintaining relationships and monitoring business changes that may lead to new opportunities.

Towne Park offers a competitive compensation package with an annual salary range of $55,000 to $60,000, complemented by the possibility of annual incentive bonuses. Employees have access to comprehensive benefits including medical, dental, vision, accident, critical illness, and hospital indemnity insurance. The company also provides basic life and AD&D insurance, short-term and long-term disability coverage, and a 401k retirement savings plan. Paid time off includes accrual of PTO per hour worked, six paid holidays, and floating holidays, supporting a work-life balance for team members.

The physical demands of the Account Manager position require the ability to perform a range of activities such as running, standing, walking, lifting up to 75 pounds, and pushing or pulling weights up to 350 pounds, particularly when assisting with wheelchairs. Work hours include extended shifts, evenings, and weekends, with potential travel up to 10%. This role demands a professional attitude, the ability to multi-task effectively, and strong interpersonal and communication skills to adapt to varied and challenging situations while representing Towne Park with integrity and respect.