Account Manager - Security and Events

BEST Crowd Management is a leading provider specializing in comprehensive security, crowd management, and event staffing solutions, serving a diverse range of large-scale venues, sports events, and entertainment environments. With an established reputation in Toledo, OH, BEST prides itself on delivering high-quality, professional service that enhances the safety and overall experience of attendees and clients alike. The company values inclusivity and equal employment opportunity, fostering a supportive work environment that encourages growth and development for its employees. BEST Crowd Management is committed to compliance with all applicable laws and promotes a culture free from discrimination, ensuring fair treatment in all aspects of employment including hiring, promotion, and training.

The Account Manager - Event Operations & Team Leadership role at BEST Crowd Management is a pivotal leadership position designed for candidates passionate about managing and orchestrating large-scale event operations seamlessly. This salaried position, offering an annual compensation range of $60,000 to $70,000, requires a proactive leader who can oversee multiple facets of event management including staffing, scheduling, recruitment, training, and client relationship management. The role is ideal for professionals with a background in event management, hospitality, operations, or team leadership who seek to elevate their career by taking charge of operational excellence and staff development at significant events.

In this role, you will be responsible for managing daily event operations with a focus on workforce coordination and staffing while also leading recruitment and onboarding efforts for event staff. You will create and maintain efficient employee schedules and staffing plans to ensure smooth and effective event execution. Team development is central to this role—providing coaching, performance management, and fostering a culture that drives excellence and accountability. Additionally, maintaining strong client relationships will be crucial to ensuring a high-quality customer experience, promoting client retention and satisfaction.

Beyond staffing and client management, the Account Manager will handle administrative responsibilities such as payroll processing, invoicing, and budget tracking, maintaining compliance with all company policies and operational standards. This includes supporting on-site event execution which involves working evenings, weekends, and occasional travel up to 25%. This multifaceted role combines office-based tasks and active participation onsite at events, requiring a flexible, hands-on leader.

Candidates should be comfortable working in dynamic environments that include indoor and outdoor settings, requiring standing and walking for extended periods and occasional lifting of up to 25 pounds. BEST Crowd Management provides reasonable accommodations so that all candidates can perform to their best ability. This role not only offers a chance to build and lead your own team but also comes with opportunities for career growth and advancement into senior operations management roles.

Joining BEST Crowd Management means becoming part of a fast-paced, people-focused company where your leadership and organizational skills can shine. It's a unique opportunity to impact events that bring communities together while working alongside passionate professionals dedicated to excellence and safety.