Account Manager - Security & Events

BEST Crowd Management is a renowned company that has been delivering exceptional crowd management services since 2009. Specializing in managing front-of-house staff and comprehensive security operations, BEST Crowd Management operates primarily within the vibrant and fast-paced environments of professional sports, entertainment, and large-scale events. The company has carved out a reputation for excellence by focusing on creating unforgettable guest experiences anchored in safety, respect, positive energy, and meticulous preparation. Their approach combines thorough planning with proactive engagement, ensuring that every event runs smoothly and attendees leave with lasting memories of a secure, enjoyable atmosphere. BEST upholds a boutique business philosophy, valuing professionalism, responsiveness, and innovation, which contributes to their dynamic workplace culture. The company is headquartered in Raleigh, NC, where they seek passionate individuals ready to contribute to a collaborative team dedicated to operational excellence and superior event management.

The role being offered is that of an Account Manager, an integral part of the operational team at BEST Crowd Management. This full-time position offers a competitive salary range of $65,000 to $75,000 annually and includes attractive benefits such as medical, dental, vision coverage, a 401(k) plan, an employee assistance program, and paid time off. The Account Manager will work closely under the guidance of the Area Manager and Regional Director, taking a lead role in ensuring the efficient and profitable management of crowd management operations. This involves a comprehensive range of responsibilities that include recruitment, training, scheduling, supervising event operations, and handling administrative tasks.

An Account Manager at BEST is expected to be a proactive leader who not only manages day-to-day operations but also contributes strategically by creating staffing estimates, tracking operational costs, reviewing contracts, supervising labor and subcontractors, and ensuring the accuracy of payroll and invoicing. The position demands excellent leadership skills because the Account Manager will coach and motivate staff, maintaining morale and guaranteeing that team members are skilled and productive. Ensuring accurate reporting, timely payroll, and effective communication with customers to enhance satisfaction are also vital components of the role.

The company values continuous improvement, encouraging its Account Managers to suggest strategies that boost execution and add value in a cost-effective manner. They look for candidates who bring at least three years of experience in operations, service, field, or project management, with a preference for those experienced in event staffing, security, sports management, or athletics. A bachelor’s degree or equivalent experience is required, along with a valid driver’s license and the ability to pass a background check. Physical demands include the ability to sit, stand, walk, talk, hear, and occasionally lift up to 25 pounds, reflecting the active nature of working in both office and event environments.