Account Manager, Pharmacy Partnerships - ID, OR

Genoa Healthcare is a specialized pharmacy care services company dedicated to serving behavioral health and addiction treatment communities. As part of Optum and UnitedHealth Group, Genoa Healthcare leverages advanced information and technology to improve health services and outcomes for people with complex mental and chronic health conditions. The company’s mission extends beyond simply dispensing medications; Genoa Healthcare strives to change lives for the better by becoming the voice and partner of people living with serious illnesses and the caregivers who support them. With a focus on personalized services including in-clinic pharmacies and medication management, Genoa is paving the way towards innovative, coordinated care that addresses the unique needs of vulnerable patient populations.

The Account Manager role at Genoa Healthcare plays an essential part in ensuring the success of residential and healthcare partner accounts such as assisted living homes, group homes, outpatient clinics, substance abuse facilities, and various community-based settings. This role requires a dynamic professional to act as the primary liaison connecting Genoa’s pharmacy operations and business development teams with client facilities. The main responsibility is to build and maintain strong relationships that support customer retention, operational continuity, and business growth.

With a commitment to both operational excellence and business development, the Account Manager will manage a portfolio of accounts through proactive engagement, including routine site visits and regular communication via phone, email, or text messaging. The role involves addressing service and billing concerns, coordinating onboarding activities for new accounts, and supporting vaccination efforts along with other client-facing initiatives. This position requires traveling up to 75% of the time to client sites and offers flexibility for telecommuting for candidates based in Oregon or Idaho.

Success in this role depends on multiple key performance indicators, such as client satisfaction, outreach consistency, service issue resolution, retention and growth of accounts, and effective scheduling. The ideal candidate is a motivated professional with strong organizational skills, experience managing healthcare or pharmacy accounts, and the ability to collaborate effectively across multiple internal teams. Genoa Healthcare encourages applicants who are passionate about improving lives through healthcare services and are eager to contribute positively to community health settings.

Genoa Healthcare places a high value on diversity, equity, and inclusion within the workplace and is committed to providing equitable care to address health disparities. Joining this team means contributing to a mission-oriented organization dedicated to creating a better health system for all individuals regardless of their background. The role offers competitive hourly pay ranging from $29 to $52 based on full-time employment and includes a comprehensive benefits package, incentive programs, equity stock purchase options, and 401(k) contributions. At Genoa Healthcare, employees are supported with development opportunities, clear performance expectations, and an inclusive work culture that fosters growth and innovation.