Account Manager - Hotel Valet Services

Towne Park is a leading hospitality services company dedicated to delivering exceptional experiences and creating smiles through their impactful services. With a focus on the hospitality industry, Towne Park proudly serves millions of patients, visitors, and guests, ensuring each interaction is meaningful and leaves a lasting positive impression. The company emphasizes compassionate service, aiming to ease the anxiety of patients and their families, while also crafting memorable moments for guests in various locations. Towne Park fosters a supportive and engaging workplace environment where employees have the opportunity to make a difference, contribute to community well-being, and grow professionally.

The role of Account Manager at Towne Park is a key leadership position responsible for overseeing the performance of one Tier 1 or Tier 2 Towne Park account. This position is critical in ensuring the achievement of financial objectives as well as guest, patient, and client satisfaction. The Account Manager acts as the primary liaison between Towne Park and the client, managing the operational, financial, and human resource aspects of the account. They are deeply involved in improving business metrics, managing scheduling, training, and coaching associates, and maintaining compliance with company policies. This role requires a balance between strategic oversight and hands-on operational management, ensuring that the business runs efficiently and meets the high standards expected by both Towne Park and its clients.

The Account Manager is responsible for driving improvements in financial performance by analyzing business metrics, forecasting, controlling overtime, and optimizing productivity. They play a leading role in human resources management, including recruiting, hiring, orienting, training, and developing associates. The Account Manager fosters a positive work environment that retains talent and promotes growth through regular performance appraisals and coaching. Furthermore, the role ensures a consistently high level of guest and patient service delivery by aligning Towne Park’s service standards with those of the client. A strong focus is placed on client relations management, where the Account Manager establishes cooperative relationships, maintains frequent communication, and works to exceed client expectations while identifying opportunities for business growth.

Safety and risk management are also integral to the role, with responsibilities including adherence to safety protocols, training staff on loss prevention, reporting accidents, and managing claims. The Account Manager ensures a safe workplace and compliance with employment and payroll policies. Additionally, the role includes sales responsibilities such as maintaining client relationships, securing references and leads, and monitoring client business developments for growth opportunities.

Towne Park values individuals who demonstrate strong planning and organizational skills, a persistent work ethic, professionalism, and the ability to communicate effectively across all levels of the organization. Proficiency in technology, particularly in Microsoft Office and point-of-sale applications, is essential. The position offers competitive compensation ranging from $60,000 to $65,000 annually, along with the potential for incentive bonuses. Employees benefit from comprehensive medical, dental, vision, accident, critical illness, and hospital indemnity insurance, plus company-paid life and disability coverage. The company also offers a 401k retirement plan, paid time off, paid holidays, and floating holidays, supporting a healthy work-life balance and long-term career growth.