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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,000.00 - $75,000.00
Work Schedule
Standard Hours
Benefits
401(k)
Medical insurance
Dental Insurance
Vision Insurance
Chiropractic coverage
Unlimited paid time off
Quarterly live event credits
Job Description
TicketManager is a leading enterprise platform dedicated to revolutionizing client entertainment through live event management. With companies investing over $600 billion annually on client entertainment, TicketManager offers a trusted solution for sourcing, managing, tracking, and reporting live event tickets and hospitality programs. The platform is designed to maintain strict compliance, control, and visibility, ensuring enterprises have complete oversight of their live event engagements. TicketManager operates at the intersection of live events, technology, and enterprise operations, delivering software that simplifies client entertainment while making every interaction measurable and impactful. This solution encompasses everything from event invitations and execution to comprehensive post-event... Show More
Job Requirements
- Bachelor's degree required
- 2-4+ years of relevant professional experience
- Ability to travel up to 2 weeks, 2-3 times per year for marquee events
- Strong communication and organizational ability
- Technical proficiency with software configuration and troubleshooting
- Must be able to work onsite in Mesa, AZ Monday-Friday
- High integrity and professionalism
Job Qualifications
- Bachelor's degree
- 2-4+ years of professional work experience in a collaborative, data-driven environment
- Previous customer service and/or customer success experience preferred
- Sports, entertainment, and hospitality experience preferred
- Strong interpersonal skills including negotiating and influencing
- Excellent communication and organizational skills
- Proven presentation and executive meeting planning
- Self-motivated with ability to exceed expectations
- High personal integrity, ethics, and credibility
- Expertise with corporate software including JIRA, CRM
- Ability to work in a fast-paced environment
- Technical aptitude with software configuration and troubleshooting
- Experience with workflow-driven SaaS platforms preferred
Job Duties
- Support revenue team on assigned accounts to promote customer engagement and product renewal
- Guide clients through best-practice workflows and platform solutions
- Own project timelines, deliverables, and launch dates while coordinating cross-functional teams
- Provide client training, onboarding support, and issue resolution
- Gather and translate client requirements into actionable technical tasks
- Execute configuration work, documentation, user acceptance testing, troubleshooting, and site design
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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