Account Manager-Guest Management & Credentialing

TicketManager is a leading enterprise platform dedicated to revolutionizing client entertainment through live event management. With companies investing over $600 billion annually on client entertainment, TicketManager offers a trusted solution for sourcing, managing, tracking, and reporting live event tickets and hospitality programs. The platform is designed to maintain strict compliance, control, and visibility, ensuring enterprises have complete oversight of their live event engagements. TicketManager operates at the intersection of live events, technology, and enterprise operations, delivering software that simplifies client entertainment while making every interaction measurable and impactful. This solution encompasses everything from event invitations and execution to comprehensive post-event reporting, empowering companies to demonstrate clear return on investment and foster stronger client relationships through unforgettable experiences.

Trusted by thousands of global brands across various industries, TicketManager boasts clients such as Anheuser-Busch, Verizon, American Express, Nike, and Visa. It is also a preferred partner of major sports leagues including the NBA, NFL, NCAA, and NASCAR. The company collaborates with iconic sports teams and venues like the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, as well as extending its support to more than 50 professional and collegiate teams, franchises, universities, and technology providers.

Working at TicketManager means joining a fast-growing and profitable company that values ownership, collaboration, and excellence. The culture is built on passion for live events and technology, fused with a commitment to impact and fun. Employees contribute to creating technology that brings people together through live experiences, solving real-world problems for some of the world’s most prestigious companies. This blend of innovation and client service creates an inspiring environment for professionals passionate about live events and enterprise technology.

The Account Manager, Guest Management & Credentialing role is a vital part of the TicketManager team, focused on ensuring successful client onboarding projects for the company’s Event Management platform. This position uniquely combines project management, software platform configuration, client training, and cross-functional teamwork to guarantee smooth client launches and the delivery of promised value. The Account Manager is the primary guide for customers on best practices, responsible for managing timelines, resolving technical challenges, and executing critical project tasks throughout the client’s event lifecycle.

The role demands diligent attention to detail, strong communication skills, and the ability to manage multiple projects simultaneously. You will work closely with the Revenue team to foster high client engagement, satisfaction, and renewal rates. Your expertise will be instrumental in navigating client requirements and translating them into actionable technical tasks for internal teams. Additionally, your impact extends beyond onboarding as you provide ongoing client support and ensure that the platform configurations align perfectly with client needs. This dynamic position offers exposure to marquee global events such as Wimbledon, The Olympics, The Ryder Cup, Formula 1, UEFA Champions League Finals, and the FIFA World Cup.

TicketManager offers a competitive base salary of $65,000 to $75,000 with bonus eligibility, along with comprehensive benefits including medical, dental, vision, and chiropractic coverage. The position is based in Mesa, AZ, requiring in-office attendance Monday through Friday, with some travel required to support high-profile client events. The company supports employee growth through a multistage interview process and recognizes contributions through awards and cultural events. TicketManager is recognized as one of the Best Places to Work and enjoys a 4.5-star rating on Glassdoor, reflecting its strong commitment to employee satisfaction and career development.